Bethany Hiwale
New York,NY
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
9
9
years of professional experience
Work History
Supervisor of Resident Experience
Beam Living (Blackstone)
11.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully de-escalating situations while ensuring satisfactory resolutions for both parties involved.
Resident Experience Specialist
Beam Living (Blackstone)
01.2022 - 11.2024
- Managed resident interactions and resolved complaints in a timely manner.
- Coordinated maintenance requests and repairs to ensure resident comfort.
- Consistently received positive feedback from customers for friendly and helpful service.
- Managed resident communication and conflict resolution in a multi-family housing community.
- Collaborated with property management team to address resident issues and improve overall resident satisfaction.
- Managed high volume of inbound calls in a fast-paced call center environment.
Administrative Assistant
Gallant & Wein
01.2019 - 01.2020
- Managed office operations and administrative support tasks for a team of executives.
- Maintained organized filing systems and records for correspondence and documentation.
- Handled incoming calls, emails, and inquiries from clients and vendors.
- Collaborated with cross-functional teams to improve workflow efficiency and communication.
Concierge
LIVunLtd
01.2016 - 01.2019
- Maintained a high level of customer satisfaction through attentive service.
- Handled guest inquiries, requests, and complaints in a professional and courteous manner.
- Maintained a clean and organized front desk area, ensuring a welcoming environment for guests.
- Responded to customer inquiries and resolved issues in a timely and efficient manner.
- Managed front desk duties, including greeting visitors and answering phone calls.
- Handled incoming and outgoing correspondence, including mail and emails.
Education
Some College (No Degree) -
CUNY John Jay College of Criminal Justice
High School Diploma -
Cathedral High School
06.2008
Skills
- Customer service
- Time management
- Adaptability
- Empathy
- Conflict resolution
- Training and mentoring
- Staff management
- Decision-making
- Team building
LANGUAGES
Spanish - Intermediate
English - Native
Timeline
Supervisor of Resident Experience
Beam Living (Blackstone)
11.2024 - Current
Resident Experience Specialist
Beam Living (Blackstone)
01.2022 - 11.2024
Administrative Assistant
Gallant & Wein
01.2019 - 01.2020
Concierge
LIVunLtd
01.2016 - 01.2019
Some College (No Degree) -
CUNY John Jay College of Criminal Justice
High School Diploma -
Cathedral High School
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