Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
17
17
years of professional experience
Work History
Client Manager and Commercial Makeup Artist
Photos By Kim
01.2020 - Current
Liaise with directors to develop unique looks
Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
Developed strong relationships with vendors in the industry, securing competitive pricing on high-quality products for the studio''s inventory.
Meticulously documented client records, efficiently tracking preferences and allergies to ensure personalized experiences during subsequent appointments.
Answered phone calls and emails to schedule client appointments.
Established effective communication among team members for enhanced collaboration and successful project completion.
Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
Virtual Assistant
Hudson Consulting LLC
04.2021 - 01.2024
Improved client satisfaction by providing tailored consulting solutions according to their unique business challenges.
Developed and implemented strategic plans for clients, resulting in increased revenue and market share.
Managed multiple projects simultaneously, ensuring timely completion within budget constraints.
Led a team of consultants to deliver high-quality services, increasing client retention rates.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Provided exceptional customer service by actively listening to concerns and offering tailored solutions.
Managed sensitive information discreetly while adhering strictly to data protection protocols.
Promptly responded to inquiries and requests from prospective customers.
Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
Facilitated smooth operations with proficient data entry and document management for various projects.
Personal Support Worker
Independence Northwest
01.2016 - 01.2020
Assists client to complete daily life skills
Collaborates with nurses, teachers, and clients families to define care needs and ensure delivery of high quality service
Assess clients well being
Document and report changes in healthcare status including behavioral, emotional, and physical well being
Responsible for taking client from school programs to various appointments
Create activities to help with daily life skills and education
For example, planning meet ups with peers to various events to help with social interactions, playing sports that help with coordination, and doing crafts that strengthen fine motor skills.
Sales Manager
La Prairie
01.2014 - 01.2017
Counter manager at La Prairie
Skilled in makeup application
Met and exceeded sales goals up to a million dollars
Hired and trained staff to be highly skilled top sellers
Created and prepared schedules for a staff of eight
Trained and educated customers
Booked appointments and built relationships with clients
Coordinated large customer sales events and managed budgets associated with these activities
Ordered cosmetics and maintained stock of over 300 product types.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Beauty Stylist
Saks Fifth Avenue
01.2007 - 01.2014
Acquired product knowledge in over 30 skincare and makeup lines and their associated products, including Cle de Peau, ReVive, Kiehls, La Prairie, Chanel and fine fragrances
Large customer events were planned around product knowledge
Met and exceeded sales goals
Skilled in Makeup and skincare application
Up to date with both current beauty trends and classic products
Trained and educated both employees and customers.