Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Hutchins

Tarpon Springs,FL

Summary

Friendly and hardworking Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service and quick resolution of complaints and issues.

Overview

10
10
years of professional experience

Work History

FOH Manager

The Widow Fletcher's
New Port Richey, FL
03.2021 - 12.2023
  • Maintained accurate records of daily transactions, including cash, credit card and check payments.
  • Resolved customer complaints in a professional manner.
  • Organized special events such as promotional activities, holiday parties, buffets, etc.
  • Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
  • Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
  • Managed all aspects of cash handling processes including deposits and withdrawals.
  • Ensured all necessary documents were completed accurately such as accident reports or time sheets.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Interviewed, hired and trained new employees.
  • Assisted staff by serving food and beverages or bussing tables.
  • Assisted the BOH in both expoing and food running to ensure quality.

Server

Pan Y Vino
Dunedin, FL
07.2016 - 03.2021
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food for accuracy and quality presentation before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning, etc.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Learned the appropriate skills for formal wine presentations including tastes and proper pours, as well as pairing suggestions.

Delivery Driver

Great Wall
Tarpon Springs, FL
12.2013 - 07.2016
  • Delivered food in a timely fashion while adhering to speed limits and other traffic regulations.
  • Took and placed all phone orders, making sure to answer customer's menu questions and offer suggestions.
  • Properly handled all cash transactions and over-the-phone card sales.
  • Ran reports at the end of shift on all sales.
  • Helped prep food and appetizers.
  • Maintained a clean dining room for any sit-down customers.

Education

High School Diploma -

Tarpon Springs High School
Tarpon Springs, FL
06-2015

Some College (No Degree) - Astrophysics

University of South Florida
Tampa, FL

Skills

  • Guest Relations
  • Restaurant Operations
  • Staff Management
  • Reservation Management

Timeline

FOH Manager

The Widow Fletcher's
03.2021 - 12.2023

Server

Pan Y Vino
07.2016 - 03.2021

Delivery Driver

Great Wall
12.2013 - 07.2016

High School Diploma -

Tarpon Springs High School

Some College (No Degree) - Astrophysics

University of South Florida

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Bethany Hutchins