Bethany Jacobs
Pine Bluff,AR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Known for providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Sales Consultant
Haverty Furniture Companies, Inc
Pine Bluff, AR
10.2022 - Current
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers to determine wants or needs.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and retain business.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Nanny/Babysitter
Freelance
Pine Bluff, AR
05.2022 - 08.2022
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Supervised and cared for children ages 4 months to 12 years old.
Cashier
Saracen Q Store
Pine Bluff, AR
06.2020 - 12.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
To-Go Specialist
Chili's
Pine Bluff, AR
09.2019 - 06.2020
- Greeted customers in a friendly manner and took orders for to-go items.
- Received payments, returned accurate change and closed checks in POS system.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
Shift Leader
Domino's
Pine Bluff, AR
05.2018 - 05.2019
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Teller
Fort Sill National Bank
Pine Bluff, AR
07.2017 - 03.2018
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawers on a daily basis.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Performed daily reconciliation of teller drawer within established limits.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Sales Representative
AT&T
Pine Bluff, AR
11.2016 - 04.2017
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Greeted customers, provided information about products and services.
- Verified customer's identity before activating new devices.
- Processed payments for purchases using cash, credit cards or other payment methods.
- Explained features of cell phones to potential buyers and answered questions.
- Demonstrated how to use new phone models and accessories.
Assistant Manager
DOLLAR GENERAL
Pine Bluff, AR
09.2014 - 09.2016
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Representative
WALGREENS
Pine Bluff, AR
11.2013 - 08.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Assistant Manager
DOMINO'S PIZZA
Pine Bluff, AR
12.2009 - 09.2013
- Maintained cleanliness of restaurant according to health code regulations.
- Resolved customer complaints in a timely manner.
- Informed customers of delayed food items and offered estimated times to fill orders.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Served customers by phone to take orders and answer product or service questions.
- Reviewed daily task list with employees and assigned tasks for completion.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Watson Chapel High School
Pine Bluff, AR05.2011
Some College (No Degree) - Political Science
University of Arkansas At Pine Bluff
Pine Bluff, ARSkills
- Customer Service
- Supervising Experience
- Communication Skills
- Organizational Skills
- Phone Etiquette
- Typing
- Cash Handling
Work Authorization
Authorized to work in the US for any employer
Assessments
- Early childhood development, Proficient, 08/01/22, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Attention to detail, Proficient, 09/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 09/01/22, Identifying and resolving common customer issues
- Elementary school classroom management, Proficient, 08/01/22, Managing behavior in elementary school classrooms
- Retail customer service, Proficient, 09/01/22, Responding to customer situations in a retail setting
- Medical receptionist skills, Proficient, 08/01/22, Managing physician schedules and maintaining accurate patient records
- Sales skills, Proficient, 02/01/21, Influencing and negotiating with customers
- Administrative assistant/receptionist, Proficient, 09/01/22, Using basic scheduling and organizational skills in an office setting
Personal Information
Relocation: Anywhere
Timeline
Sales Consultant
Haverty Furniture Companies, Inc
10.2022 - Current
Nanny/Babysitter
Freelance
05.2022 - 08.2022
Cashier
Saracen Q Store
06.2020 - 12.2020
To-Go Specialist
Chili's
09.2019 - 06.2020
Shift Leader
Domino's
05.2018 - 05.2019
Teller
Fort Sill National Bank
07.2017 - 03.2018
Sales Representative
AT&T
11.2016 - 04.2017
Assistant Manager
DOLLAR GENERAL
09.2014 - 09.2016
Customer Service Representative
WALGREENS
11.2013 - 08.2014
Assistant Manager
DOMINO'S PIZZA
12.2009 - 09.2013
High School Diploma -
Watson Chapel High School
Some College (No Degree) - Political Science
University of Arkansas At Pine Bluff
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