Yuliana Jimenez
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
ACQ Holdings LLC
09.2018 - 08.2024
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed sales and gross profit report to assess company efficiency.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier
Panera Bread
04.2017 - 10.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Manager and Server
Mi Ranchito
10.2016 - 04.2017
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Managed scheduling for 15 employees, maintaining adequate staffing levels while accounting for personal employee needs.
- Enhanced server efficiency by monitoring performance and implementing necessary upgrades.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Host and Trainer
Olive Garden
01.2012 - 01.2016
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Shawnee Mission North High School
Overland Park, KS05.2011
Skills
- Management skills
- Proficiency in Microsoft Programs
- Outstanding expertise in customer service
- Excellent communication skills
- Attention to detail
- Bilingual (Spanish)
- Multitasker
- Excellent phone etiquette
- Customer Retention
- Revenue Generation
- Records Management
- Personnel Training
- Product and Service Sales
- Sales Development
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
ACQ Holdings LLC
09.2018 - 08.2024
Cashier
Panera Bread
04.2017 - 10.2018
Manager and Server
Mi Ranchito
10.2016 - 04.2017
Host and Trainer
Olive Garden
01.2012 - 01.2016
High School Diploma -
Shawnee Mission North High School
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