Bethany Kent

Pharmacy Technician

Rite-Aid Pharmacy

10.2014 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Counted, measured and compounded medications following standard procedures.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Streamlined prescription processing with accurate data entry and verification of patient information.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
Resolved third-party billing, computer system and customer service issues.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Managed opening and closing duties for pharmacy.
Set up and modified patient profiles to include current medications and insurance details.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Developed and implemented improvements to pharmacy organization system.
Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, and refill instructions.
Liaised with other pharmacies to eliminate issues related to product expiration.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Summary

Overview

Work History

Pharmacy Technician

Education

High School Diploma -

No Degree -

Skills

Certification

Timeline

Pharmacy Technician

High School Diploma -

No Degree -

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