Bethany Kerzner
Chesapeake,VA
Summary
Dynamic and results-oriented professional with a proven track record at Starbucks. Leverages leadership qualities and strong communication skills to enhance the customer experience and foster a loyal customer base. Excels in team collaboration and creativity, making significant contributions to a positive and productive work environment. Demonstrates expertise in rule enforcement and group supervision, ensuring safety and delivering high-quality service.
Overview
9
9
years of professional experience
Work History
Front & Back End Associate
HomeGoods, TJX Companies
09.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Barista
Bread Euphoria
02.2024 - 07.2024
- Greeted and checked out customers and collected payment
- Assisted customers select bread and pastries
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Overnight Stocker
Walmart
01.2023 - 08.2023
- Stocked store product in various departments, managed backroom storage and organization, and handled pallets and pallet jacks
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Barista
Starbucks
01.2021 - 01.2022
- Prepared quality drinks and food according to standards and ensured food safety in a fast-paced environment
- Ground and brewed coffee, replenished shelves and food displays
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Helped management keep adequate supply on hand by notifying of shortages.
Food Champion
Taco Bell
06.2020 - 12.2020
- Took orders at drive-thru window and provided customers assistance with their orders
- Maintained a clean workspace and environment
- Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
- Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Lifeguard
Berkshire South
06.2019 - 12.2019
- Observed swimmers to ensure their safety
- Implemented and maintained pool safety regulations
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Busser
Wyantenuck Country Club
01.2016 - 01.2018
- Set up for parties and events bussing tables
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported team members with additional tasks, promoting a positive work environment.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Counselor
YMCA Camp Mohawk
06.2016 - 08.2016
- Supervised and engaged young women in a variety of recreational activities, ensuring a safe and enjoyable experience
- Taught the important of leadership, social, and life skills.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
Education
Pre-nursing coursework
Tidewater Community College
Portsmouth, VA10.2024
Pre-nursing coursework
Berkshire Community College
Pittsfield, MA01.2023
General coursework
Westfield State University
Westfield, MA01.2020
Skills
- Leadership Qualities
- Role modeling
- Team Collaboration
- Creativity and Innovation
- Effective problem-solver
- Coaching and mentoring
- Group and individual instruction
- Rule Enforcement
- Strong communicator
- Group Supervision
Work Goals
I aim to improve my leadership and communication skills by taking on a bigger role of leadership and supervision in the workplace. I believe that a team lead position will enable me to apply the skills I have learned as well as provide me new skills as I continue to open myself to new approaches and opportunity.
Awards
Award for Academic Excellence, National Honors Society Honors Award
Accomplishments
- Achieved team success by completing tasks with accuracy and efficiency.
- Supervised others efficiently and attentively
- Honors in all Four Corners
- Maintains consistency and dedication through a 3.6 GPA
Languages
English
Full Professional
Portuguese
Limited Working
Timeline
Front & Back End Associate
HomeGoods, TJX Companies
09.2024 - Current
Barista
Bread Euphoria
02.2024 - 07.2024
Overnight Stocker
Walmart
01.2023 - 08.2023
Barista
Starbucks
01.2021 - 01.2022
Food Champion
Taco Bell
06.2020 - 12.2020
Lifeguard
Berkshire South
06.2019 - 12.2019
Counselor
YMCA Camp Mohawk
06.2016 - 08.2016
Busser
Wyantenuck Country Club
01.2016 - 01.2018
Pre-nursing coursework
Berkshire Community College
General coursework
Westfield State University
Pre-nursing coursework
Tidewater Community College
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