Bethany Kittrell
Richton,MS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
James Enterprises
Richton, MS
07.2020 - Current
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word
Bookkeeper
Richton Bank & Trust Company
Richton, MS
04.2017 - 03.2020
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Highly experienced in Excel
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Supervised branch operations and made continuous improvements in each area.
- Checked accounts for fraud and provided law enforcement with relevant details.
Teller
Regions Bank
Hattiesburg , MS
10.2016 - 04.2017
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Manager
Sports Plus
Richton, MS
02.2014 - 10.2016
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Worked with customers to find which products work best
Bookkeeper
Rameys
Richton, MS
03.2012 - 03.2015
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Arts -
Jones County Junior College
Ellisville, MSBachelor of Arts -
The University of Southern Mississippi
Hattiesburg, MS12.2017
Skills
- Research and Analytical Skills
- Document and File Management
- Supply Inventory Control
- Report Preparation
- Ease with Computers and Technology
- Judgment and Decision Making
- Strong Organizational Skills
- Multitasking and Time Management
- Critical Thinking
- Microsoft Office
- Spreadsheet Tracking
- Data Entry
Additional Information
References:
James Enterprises
Charles James
601-912-2120
charlesjames25@yahoo.com
Becky West
601-689-0290
Glendora Mills
601-689-0346
Sports Plus
Virginia Kittrell
601-606-5610
Timeline
Administrative Assistant
James Enterprises
07.2020 - Current
Bookkeeper
Richton Bank & Trust Company
04.2017 - 03.2020
Teller
Regions Bank
10.2016 - 04.2017
Manager
Sports Plus
02.2014 - 10.2016
Bookkeeper
Rameys
03.2012 - 03.2015
Associate of Arts -
Jones County Junior College
Bachelor of Arts -
The University of Southern Mississippi
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