Summary
Overview
Work History
Education
Skills
Timeline
References
OfficeManager

Bethany Kramer

Conroe,TX

Summary

Detail-oriented and highly organized Office Manager with over 16 years of experience in administrative support, office operations, and team coordination. Proven track record of improving office efficiency and ensuring smooth front-desk operations through previous work as a receptionist. Strong interpersonal skills, multitasking abilities, and a proactive approach to problem-solving. Currently seeking a dynamic role where I can leverage my organizational expertise to support executive teams and enhance operational workflows.

Overview

16
16
years of professional experience

Work History

Office Manager

Midway Van Rental
Kalona, Iowa
11.2020 - 05.2025
  • Oversaw logistics for a fleet of 20+ rental vehicles, managing maintenance schedules, availability tracking, and reservation coordination to ensure seamless operations.
  • Handled all customer service functions, including walk-in support, phone inquiries, and contract processing, delivering prompt and courteous service.
  • Served as the primary liaison for clients and internal staff, ensuring consistent, professional communication and service delivery.
  • Maintained accurate accounting records, processed vendor payments, tracked receivables, and performed monthly reconciliations to support financial integrity.
  • Utilized U-Haul® systems to manage inventory, ensure corporate compliance, and resolve customer disputes efficiently.
  • Trained and supervised seasonal staff, and implemented scheduling systems to optimize coverage during peak weekends and holidays.
  • Recognized for exceptional organizational skills and consistently high levels of customer satisfaction.
  • Demonstrated composure and professionalism in high-pressure situations, effectively de-escalating conflicts and maintaining service standards.

Office Secretary

Kalona Auto Service
Kalona, Iowa
05.2009 - 05.2025
  • Directed daily office operations, including payroll processing for 10+ employees and vendor relationship management to ensure smooth business functions.
  • Managed customer accounts and monthly billing cycles, maintaining accuracy and timeliness during peak service periods.
  • Co-led a successful family business ownership transition, overseeing seasonal hiring, onboarding, and preparation of tax documentation.
  • Welcomed and assisted visitors with professionalism, serving as the first point of contact and ensuring a positive client experience.
  • Supported report generation by compiling and analyzing data from spreadsheets and internal databases.
  • Performed essential administrative tasks, including ordering office supplies, organizing workspaces, managing email correspondence, and handling inbound and outbound phone communications.

Education

High School Diploma -

Pathway Christian School
Kalona, IA
05-2008

Skills

Core Competencies

  • Office Administration & Operations
  • Payroll, Bookkeeping, and AP/AR
  • Fleet & Facilities Coordination
  • Vendor & Supplier Management
  • Calendar, Meeting & Schedule Coordination
  • Front Desk & Reception Oversight

Technical Proficiency

  • QuickBooks, Microsoft Office Suite, Google Workspace
  • Inventory & Compliance Systems (eg, U-Haul® platforms)

Professional Strengths

  • Customer Service Excellence
  • Staff Training & Supervision
  • Strong Attention to Detail
  • Effective Communication & Interpersonal Skills
  • Problem Solving & Conflict Resolution

Timeline

Office Manager

Midway Van Rental
11.2020 - 05.2025

Office Secretary

Kalona Auto Service
05.2009 - 05.2025

High School Diploma -

Pathway Christian School

References

References available upon request.

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Bethany Kramer