Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Work Preference
Languages
Timeline
Hi, I’m

Bethany Lane

Maumelle

Summary

Recognized for exceptional attention to detail and strong problem-solving skills, consistently meeting deadlines while fostering positive client relationships. Adaptable and dependable, I thrive in fast-paced environments, ensuring seamless operations and client satisfaction. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Adaptable and dependable, focused on client satisfaction.

Overview

25
years of professional experience

Work History

Myself

Stay at Home Mom
03.2006 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.

Wells Fargo Financial

Loan Processor
05.2003 - 02.2006

Job overview

  • Reviewed and verified loan applications for compliance with underwriting standards.
  • Analyzed credit reports and financial documents to assess borrower eligibility and risk factors.
  • Maintained accurate records in loan processing software to ensure timely approvals and disbursements.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
  • Prepared file for final clear-to-close by branch management.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Communicated with originator and applicant concerning progress of loan file.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.

Broomfield Federal Credit Union

Bank Teller
06.2000 - 08.2002

Job overview

  • Processed customer transactions with accuracy and efficiency, ensuring swift service delivery.
  • Assisted customers in account inquiries, providing solutions to enhance satisfaction and loyalty.
  • Maintained cash drawer accountability through diligent balancing and reconciliation practices.
  • Trained new staff on operational procedures and customer service standards to elevate team performance.
  • Monitored compliance with banking regulations, upholding organizational integrity and security measures.
  • Resolved customer complaints effectively, fostering positive relationships and trust within the community.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.

Education

University of Houston
Houston, TX

No Degree from General Studies

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Calm under pressure
  • Dependable and responsible
  • Flexible and adaptable
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Customer relations

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders.
  • Volunteering
  • Baking
  • I participate in a variety of outdoor recreational activities.
Availability
See my work availability
Not Available
Available
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tuesday
wednesday
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friday
saturday
sunday
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Work Preference

Work Type

Full TimePart Time

Important To Me

Work-life balanceCompany CultureCareer advancementHealthcare benefitsPaid time offPaid sick leave401k matchFlexible work hoursPersonal development programsWork from home option

Languages

English
Native or Bilingual

Timeline

Stay at Home Mom

Myself
03.2006 - Current

Loan Processor

Wells Fargo Financial
05.2003 - 02.2006

Bank Teller

Broomfield Federal Credit Union
06.2000 - 08.2002

University of Houston

No Degree from General Studies

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