Bethany Lara
Hawaiian Gardens,CA
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Service Desk Tech
Home Depot
Cypress, CA
02.2023 - Current
- Processed returned items to ensure accurate inventory management.
- Organized and labeled returned merchandise for efficient storage.
- Inspected products for damage and determined return eligibility.
- Collaborated with team members to streamline return workflows.
- Improved packing methods to enhance the return processing efficiency.
- Assisted in training new processors on return protocols and systems.
Associate
Childrens Place Inc.
Cerritos, CA
01.2021 - 02.2023
- Assisted customers with product selection and inquiries in a retail environment.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Participated in team meetings to discuss sales strategies and customer feedback.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Food Service Worker
Chiptole
Southgate, CA
04.2022 - 01.2023
- Prepared and served meals according to safety and sanitation guidelines.
- Operated kitchen equipment efficiently to ensure smooth food preparation.
- Assisted customers with menu selections and special dietary needs.
- Collaborated with team members to streamline service processes during busy shifts.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Education
High School Diploma -
Gahr Highschool
Artesia, CA06-2022
Some College (No Degree) - Certified Nurse Assisant
Prestige Career College
Huntington Park, CASome College (No Degree) - Phlebtomy Technition
Phlebotomy Usa
Santa Ana, CASkills
- Technical support
- Troubleshooting hardware
- Software installation
- Inventory management
- Return processing
- Customer relationship management
- End-user training
- Software diagnosis
Languages
English
Professional
Spanish
Limited
Timeline
Service Desk Tech
Home Depot
02.2023 - Current
Food Service Worker
Chiptole
04.2022 - 01.2023
Associate
Childrens Place Inc.
01.2021 - 02.2023
High School Diploma -
Gahr Highschool
Some College (No Degree) - Certified Nurse Assisant
Prestige Career College
Some College (No Degree) - Phlebtomy Technition
Phlebotomy Usa
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