Bethany Lehman

• Created broad range of work using various design techniques.
• Completed final touches for projects such as images sizes and font selection.
• Met with customers to present mockups and collect information for adjustments.
• Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
• Developed creative design for print materials, brochures, banners, and signs.
• Designed website layouts, templates, and unique branded looks.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.

• Drove efforts in advocating for innovative and creative approaches to better service the customer while improving business processes within University Housing, Food, and Mail Services.
• Coordinated with General Manager in different operational issues and promotional activities.
• Supervised operations team to support operational excellence and excellent customer service.
• Administers food service contracts, contract modifications and develops new food service projects. Ensure compliance with contract operating, special, and general conditions. Oversee the scheduling and conducting of inspections of food service facilities, and take necessary administrative action to correct deficiencies.
• Oversees the procurement of maintenance service contracts to ensure equipment at University-owned Food Service facilities, which are the responsibility of the University, are in proper working condition.
• Assist in developing, reviewing and recommending proposals for BOR approval on operating policy and rental fee rate structure for University–owned faculty housing units.
• Assist in evaluating and modifying lease rental agreement documents. Review and approve Tenant House Rules and Regulations.

Accomplishments

• Established, wrote, and implemented a strategic plan for Food Services campus - wide.
• Increased Food Service revenue 3% from FY17 to FY18, and 13% from FY18 to FY19.
• Received exceptional status on yearly performance evaluation.

• Oversaw product and project implementation services.
• Directed recruitment and hiring of well-qualified candidates to fill key positions.
• Represented professional services to external audiences through various sales and marketing activities.
• Plans, organizes, coordinates, and oversees multiple auxiliary enterprise units on the NOVA campuses including the college bookstore, food operations, facilities rental, and vending.
• Manage the development and implementation of a comprehensive marketing plan for each assigned unit within Campus Enterprises. Provide leadership, direction, and operational oversight for Campus based enterprise services; provides strategic vision for all aspects of the department’s customer service based initiatives.
• Assists in the ongoing review of business strategies related to enhancing existing auxiliary enterprises, and the development and implementation of new and innovative auxiliary enterprises that support the mission of the College and its students.
• Directs and manages customer service objectives for Auxiliary and Business Services by contributing customer service information and recommendations to strategic plans and reviews: prepare and complete action plans, implement production, productivity, quality, and customer service standards, resolve customer service improvement problems, identify customer service trends, determine system improvements and implement change.

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Coordinated the construction and opening of 24 Office Hoteling sites; ensured construction, office movers, building maintenance, and IT were scheduled and completed on time per the project schedule.
• Planned, organized, and evaluated the job responsibilities of the Hoteling Reservationist and Workplace Coordinator staff and services for all 25 World Bank Hoteling sites.
• Developed standard operating procedures for all logistic, administrative, and operational work processes for the first Office Hoteling program at The World Bank.