Bethany Lillard
Gainesville,FL
Summary
Dynamic Ward Clerk with extensive healthcare experience at Herrin Hospital, adept at organizing complex documentation and enhancing patient care through effective communication. Proven ability in data entry and customer service, fostering strong relationships with medical staff and patients. Recognized for training new clerks, ensuring high standards of service quality and operational efficiency.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2026
2026
years of professional experience
Work History
Ward Clerk
Herrin Hospital
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Ensured timely delivery of laboratory results by tracking orders and following up on pending tests when necessary.
- Collaborated with interdisciplinary teams to coordinate seamless care for all patients on the ward unit.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Ward Clerk
Banner Good Samaritan Hospital
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Expedited registration processes by accurately entering patient demographic data into electronic health record system.
- Maintained current and accurate medical records for patients.
- Managed incoming calls and directed to appropriate department.
- Enhanced office productivity by handling high volume of callers per day.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
Truck Driver
Cardinal Logistics Management Corporation
09.2022 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
Truck Driver
Werner Enterprises
04.2021 - 11.2022
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Contributed to culture of safety, participating actively in safety meetings and trainings.
- Enhanced safety by conducting regular vehicle inspections and routine maintenance.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
Truck Driver
Davis Express
11.2021 - 09.2022
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
- Enhanced team morale with positive attitude and strong work ethic during long hauls.
- Supported new drivers by sharing best practices and insights gained from experience on road.
- Solved logistical challenges by coordinating effectively with dispatch and warehouse teams.
- Strengthened relationships with clients by providing exceptional service and timely communication.
Landscaper
Chapman’s
04.2018 - 01.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
Foster Care Provider
Florida
04.2013 - 07.2018
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Cared for medically fragile children in need of extensive support.
- Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
- Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
- Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
- Advocated on behalf of each child in court hearings as necessary.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Coordinated with therapists, counselors, and other professionals to create individualized plans for each child''s development.
- Fostered a sense of belonging among all household members by celebrating achievements, special occasions, and cultural traditions together.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Hyperbaric Technician
Accelacare
04.2010 - 02.2013
- Reduced treatment complications by promptly recognizing and addressing potential contraindications or adverse reactions associated with hyperbaric oxygen therapy.
- Actively engaged in professional development opportunities aimed at expanding knowledge of emerging trends within the field of hyperbaric medicine.
- Maintained compliance with facility policies, state regulations, and industry best practices regarding the provision of hyperbaric services.
- Collaborated with medical staff to develop individualized treatment plans for patients receiving hyperbaric oxygen therapy.
- Promoted teamwork among clinic staff by actively participating in interdisciplinary meetings focused on patient care planning and improvement initiatives.
- Consistently met or exceeded facility standards for quality assurance, infection control, and overall patient care delivery during the provision of hyperbaric services.
- Facilitated efficient transitions between therapy sessions by thoroughly cleaning and preparing chambers according to established protocols.
- Fostered positive relationships with patients and their families through active listening, compassionate care delivery, and clear communication about treatment progress and expectations.
- Educated patients on the benefits, risks, and expectations associated with hyperbaric oxygen therapy to promote informed decisionmaking.
- Ensured patient comfort during treatment sessions by effectively communicating procedural details, answering questions, and providing necessary accommodations.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Education
GED -
Brunswick High School
Brunswick, MESkills
- Strong organization
- Data entry
- Task delegation
- Healthcare experience
- Clerical functions
- Work prioritization
- Customer service
- Telephone reception
- Incoming call management
- Conflict resolution techniques
- Professional telephone etiquette
- Computer proficiency
- Flexible schedule
- Relationship building
Timeline
Truck Driver
Cardinal Logistics Management Corporation
09.2022 - Current
Truck Driver
Davis Express
11.2021 - 09.2022
Truck Driver
Werner Enterprises
04.2021 - 11.2022
Landscaper
Chapman’s
04.2018 - 01.2021
Foster Care Provider
Florida
04.2013 - 07.2018
Hyperbaric Technician
Accelacare
04.2010 - 02.2013
Ward Clerk
Herrin Hospital
Ward Clerk
Banner Good Samaritan Hospital
GED -
Brunswick High School
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