Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Littlefield

Batavia,OH

Summary

Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.

Overview

11
11
years of professional experience

Work History

Barista Trainer

Starbucks
08.2024 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Provided coaching and mentoring to employees.

Annuities Claims Adjuster

Western & Southern Financial Group
12.2022 - 03.2024
  • Evaluated Annuity claims to determine payee.
  • Improved claims processing efficiency by analyzing documentation thoroughly.
  • Resolved complex claim issues, ensuring client satisfaction.
  • Conducted investigations for accurate claim assessments.
  • Verified documentation to streamline claims approval process.
  • Examined policy details to ensure accurate claim payouts.
  • Delivered detailed reports to support claim decisions.
  • Collaborated with legal teams for complex case resolutions.
  • Improved accuracy in claims handling by implementing best practices.
  • Negotiated settlements to expedite claims resolution.
  • Analyzed data for identifying fraudulent claims.
  • Provided expert advice to clients for understanding claim processes.
  • Conducted client interviews to gather necessary claim information.
  • Improved claim processing time with efficient workflow management.
  • Handled high-volume claims, maintaining quality and accuracy.
  • Documented claim outcomes for future reference and audits.
  • Resolved discrepancies in claims documentation to ensure compliance.
  • Negotiated favorable settlements with claimants and attorneys to minimize financial risk for the company.
  • Conducted thorough investigations of complex claims, gathering evidence and analyzing relevant documentation.
  • Provided exceptional customer service during emotionally difficult situations for policyholder's beneficiaries
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Reviewed police reports, death records, and all pertinent documentation to determine validity of policy payout.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Improved claim resolution times by efficiently managing a caseload of 100+ claims per month.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
  • Maintained contact with claimants and attorneys during process of annuity payout.

Liability Claims Adjuster

Sedgwick Claims Management
06.2021 - 12.2022
  • Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
  • Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
  • Trained new adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
  • Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
  • Managed a caseload of complex liability claims, maintaining organization and meeting deadlines consistently.
  • Prevented fraudulent activity by conducting thorough investigations into suspicious claims and involving appropriate authorities when necessary.
  • Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
  • Contributed to departmental goals by consistently achieving or surpassing individual performance metrics set forth by management.
  • Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
  • Negotiated fair settlements with claimants, considering both their needs and the financial interests of the company.
  • Maintained compliance with industry regulations by staying informed on changes to laws that impacted claims handling processes.
  • Saved company resources by negotiating cost-effective settlements with medical providers for injury-related expenses on behalf of insured clients.
  • Collaborated with legal teams for successful case resolutions, ensuring proper documentation was submitted.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Data Entry Clerk

Insight Global
02.2020 - 06.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Manual conversion of insurance policies into Guidewire from Legacy Program.
  • Managed multiple projects simultaneously.
  • High level knowledge of the Guidewire Program.
  • Handling high level reports to ensure policies converted on time and without error.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Created spreadsheets for more efficient recordkeeping.

Cargo Claims Adjuster

TQL
05.2018 - 12.2019
  • Evaluated insurance claims to determine validity and coverage.
  • Conducted thorough investigations to assess damage and liability.
  • Collaborated with policyholders to gather necessary documentation for efficient claims processing.
  • Improved claim resolution timelines by effectively managing caseloads.
  • Resolved disputes amicably, maintaining positive relationships with clients.
  • Analyzed claim data for accuracy and consistency.
  • Reduced claim processing times by implementing streamlined procedures.
  • Utilized specialized software to track and manage claims.
  • Identified fraudulent claims through diligent investigation and analysis.
  • Achieved high accuracy in claim assessments, ensuring fair settlements.
  • Facilitated training sessions for new adjusters to enhance team capabilities.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Improved claim resolution times by efficiently managing a caseload of 200+ claims per month.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Determined liability outlined in coverage and assessed documentation such from brokers, carriers, shippers, receivers, and customers to understand damages incurred.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Directed and coordinated various investigations conducted by field investigation team.

Workers' Compensation Claims Adjuster

Alternative Service Concepts
11.2013 - 05.2018
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Directed claims negotiations within allowable limit of $200,000.00 and supported successful litigations for advanced issues.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Trained offices in Ohio, Illinois, and Kentucky in new claims system implemented by corporate headquarters.
  • Trained new adjusters to ensure proficiency in multiple databases.
  • Aggressive Subrogation Recovery.
  • Mitigated client exposure.
  • Consistently met company efficiency goals.
  • Assisted in the creation of the company disaster relief plan; working alongside COO and upper management.
  • Worked proficiently and effectively by maintaining cordial correspondence with; claimant, agent, broker, and client.
  • Recipient of ASC Shine Award.

Education

High School Diploma -

Eastern High School
Louisville, KY
05-1999

Skills

  • Proven Leadership Skills
  • Professional Claims Adjuster Certification, Texas
  • Conflict Resolution Expertise
  • Workers' Compensation Management
  • Instructional Material Creation
  • Liability Risk Evaluation
  • Claims Analysis
  • Skilled in Prioritizing Multiple Tasks
  • Microsoft Office Proficiency
  • Coaching and Development
  • Coverage Assessment
  • Impact Analysis
  • Regulatory Analysis
  • Objective-Focused Approach
  • Client Support
  • Analytical Problem-Solving

Timeline

Barista Trainer

Starbucks
08.2024 - Current

Annuities Claims Adjuster

Western & Southern Financial Group
12.2022 - 03.2024

Liability Claims Adjuster

Sedgwick Claims Management
06.2021 - 12.2022

Data Entry Clerk

Insight Global
02.2020 - 06.2021

Cargo Claims Adjuster

TQL
05.2018 - 12.2019

Workers' Compensation Claims Adjuster

Alternative Service Concepts
11.2013 - 05.2018

High School Diploma -

Eastern High School

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Bethany Littlefield