Summary
Overview
Work History
Education
Accomplishments
SUMMARY OF QUALIFICATIONS
OTHER PROMOTIONAL EXPERIENCE
Babysitting/Nanny
Timeline
ResearchAssistant
Bethany LaFavre

Bethany LaFavre

Passion for Sales
Savage,MN

Summary

To add value to your organization by maximizing the experience of your customers through my outgoing and fun-loving personality, strong interpersonacommunication skills, and improve efficiency with my multi-tasking skills.

Overview

21
21
years of professional experience

Work History

Independent Contractor - Business Owner

MNRC-Minnesota restoration contractors
03.2022 - Current
  • I helped customers with providing the knowledge that if they filed a claim if there is enough damage it would not change the price of the insurance premium their already paying
  • I climb roofs to check for damage MNRC- storm restoration damage-door to door
  • I helped customers with providing the knowledge that if they filed a claim if there is enough damage it would not change the price of the insurance premium their already paying
  • I climb roofs to check for damage and collateral, then go to bat for the customer by meeting the insurance adjuster going over issues and damages, to get it approved
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Improved overall project quality by reviewing work diligently before submission to the client for approval.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
  • Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.
  • Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
  • Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
  • Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
  • Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
  • Fostered positive company culture, attracting and retaining top talent through motivational leadership.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
  • Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
  • Elevated brand visibility by spearheading comprehensive digital marketing campaign.
  • Pioneered customer feedback system, utilizing insights to refine products and services continually.
  • Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
  • Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
  • Developed strategic business plan, guiding company towards sustainable growth and profitability.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.

CNA- PCA

Private Pay In-Home Care.
01.2018 - Current
  • To assist people with personal care and support
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of [Number]+ residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Accompanied clients to medical appointments, ensuring they received timely care and understood treatment plans provided by healthcare professionals.
  • Educated family members on best practices for supporting their loved ones in various stages of health decline.
  • Developed strong rapport with clients'' families while maintaining clear boundaries around professional responsibilities.
  • Provided compassionate companionship to clients, fostering positive relationships and emotional wellbeing.
  • Collaborated effectively with interdisciplinary teams involved in the care management process of each client.
  • Demonstrated adaptability in response to changing client needs or preferences, adjusting care plans accordingly to optimize outcomes.
  • Conducted initial assessments promptly upon starting work with new clients to identify specific needs and preferences related to caregiving services offered.
  • Enhanced client well-being by providing comprehensive and personalized care, including assistance with daily living activities.
  • Maintained a safe and comfortable environment for clients by performing light housekeeping duties and addressing any safety concerns.
  • Prepared nutritious meals tailored to individual dietary needs and preferences of each client.
  • Implemented strategies for managing challenging behaviors in clients with cognitive impairments or mental health challenges.
  • Facilitated communication between clients, family members, and healthcare professionals to ensure continuity of care.
  • Assisted clients with personal hygiene tasks, such as bathing, grooming, and dressing, preserving their dignity and comfort.
  • Improved client mobility through regular exercise routines and physical therapy support.
  • Monitored client health status closely, identifying changes in condition or needs that warranted additional medical attention or intervention.
  • Organized client records efficiently for easy access during consultations with healthcare professionals.
  • Managed medications for clients to ensure proper administration and adherence to prescribed schedules.
  • Served as an advocate for the rights of private caretaker''s clients when dealing with healthcare providers or other relevant parties.
  • Ensured timely communication with clients'' families regarding any significant changes in health or wellbeing.
  • Promoted social engagement among clients by organizing outings, activities, and events tailored to their interests.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored staff performance and provided feedback to drive productivity.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Maintained required records of work hours, budgets and payrolls.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Established and enforced safety protocols and guidelines for staff.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
  • Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Collected and transported specimens to prepare for lab testing.
  • Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

High Performance Sales Representative

Cutco
03.2015 - 01.2019
  • Travel nationwide Selling High end Cutlery through Cutco’s Costco Roadshow program
  • Stands on feet open to close with minimal breaks for11 days in a row
  • Sales over3.5million dollars in3.9years
  • Reached top5 in all sales representatives nation wide
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Streamlined sales process, reducing time from lead to close.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Increased market penetration with introduction of innovative sales tactics.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Exceeded sales targets through effective planning and goal setting.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.
  • Developed, maintained and utilized diverse client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Consulted with businesses to supply accurate product and service information.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built diverse and consistent sales portfolio.
  • Generated advertising brochure for vendor use.
  • Collaborated with senior management to identify skill gaps and develop targeted training initiatives.
  • Introduced role-play exercises simulating real-world customer interactions during trainings; improving practical application abilities among participants.
  • Analyzed and collected data to track trainee satisfaction and educational trends using [Software].
  • Established clear expectations for performance improvement following completion of each training program or module, holding employees accountable for applying newly-acquired skills on the job effectively.
  • Stayed current on industry trends and best practices to continually enhance the quality of sales training offerings.
  • Utilized data-driven insights to inform decisions regarding future training investments and priorities.
  • Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
  • Created opportunities for mentorship between experienced sales professionals and newer hires, promoting knowledge sharing within the team.
  • Developed customized training materials tailored to diverse learning styles and needs.
  • Improved revenue generation of new hires [Number]% by implementing new, improved onboarding process.
  • Increased sales team performance by developing and implementing comprehensive training programs.
  • Fostered strong relationships with key stakeholders, working collaboratively to achieve business objectives through effective salesforce development.
  • Developed and designed [Type] and [Type] training aids to enhance and simplify training processes.
  • Provided one-on-one coaching sessions tailored towards addressing specific areas needing development in individual employees.
  • Evaluated the effectiveness of training programs through regular assessment, making adjustments as needed for optimal results.
  • Initiated cross-functional collaboration efforts within departments to enhance overall understanding of company products and services, ultimately improving salesforce effectiveness.
  • Trained new managers in leadership skills necessary for success in their roles overseeing sales teams.
  • Facilitated sales workshops and seminars, fostering a culture of continuous learning and improvement within the organization.
  • Used [Software] to revise and update training materials and content to reflect new products and techniques.
  • Aligned training initiatives with company goals, ensuring a consistent approach across all levels of the organization.
  • Improved overall sales results by providing ongoing coaching and feedback to individual team members.
  • Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
  • Streamlined onboarding processes for new sales representatives, ensuring faster integration into the team.
  • Recognized and rewarded top-performing employees for their outstanding achievements in training programs, fostering motivation and driving further success.
  • Enhanced employee retention through the creation of a supportive and engaging training environment.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Organized promotional events and interacted with community to increase sales volume.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Facilitated business by implementing practical networking techniques.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Drove sales by developing multi-million dollar contract sales.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Participated in trade shows and conferences to network and generate leads.
  • Achieved annual sales targets consistently by developing personalized action plans for each account representative.
  • Developed a high-performing sales team through targeted recruitment, training, and mentorship initiatives.
  • Boosted sales revenue by developing and executing strategic marketing plans.
  • Utilized data analytics tools to monitor performance metrics guiding informed decision-making processes.
  • Increased customer satisfaction through consistent delivery of high-quality service and effective troubleshooting.
  • Championed new product launches organizing promotional events showcasing benefits to potential clients.
  • Expanded market share with thorough research and identification of new business opportunities.
  • Secured key accounts by building and maintaining strong relationships with clients and industry partners.
  • Maximized profit margins by negotiating favorable contracts with suppliers and vendors.
  • Fostered a culture of continuous improvement within the sales organization through performance reviews and coaching sessions.
  • Spearheaded internal communication initiatives promoting collaboration among team members sharing best practices.
  • Collaborated with cross-functional teams to develop tailored solutions that met unique client needs.
  • Improved product knowledge across the team by conducting regular training sessions on new offerings and industry trends.
  • Provided exceptional post-sales support to ensure long-term client retention.
  • Developed comprehensive proposals that effectively communicated the value proposition of products/services offered.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Enhanced company reputation, actively participating in industry events and networking functions.
  • Streamlined the sales process, optimizing organizational efficiency and reducing administrative costs.
  • Implemented territory management strategies for efficient allocation of resources to maximize coverage.

Office Manager- Multiple locations

Invent Help
03.2013 - 03.2015
  • Performs data entry, retrieval, and data searches; and compiles and tabulates data
  • Opens, stamps, classifies, sorts, and routes mail; and performs receptionist duties
  • Answers inquiries regarding sales orders, packaged and shipped product out to customers
  • Completed other assignments as requested and assigned
  • Office Manager-#1 Top appointment setter in the nation by building a real connection with inventors and making sure they don’t share there idea before signing a confidentiality agreement make sure their ideas are safe, then had the highest rate in the nation on gaining trust and getting the most appointments set and having the highest “show up rate”
  • Manager -Appointments setter for InventHelp Regional Sales representative and managed all contracts
  • Called warm leads, set up appointments with inventors for InventHelp Regional Representatives for the Minneapolis and Chicago area offices
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Operations manager

Clear Star Industries
03.2012 - 04.2013
  • Bottled, labeled and packaged all three products, handled all orders with dealerships
  • Built and designed the starter kit
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Server

Buca Di Beppo
07.2011 - 01.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Snow Shoveler

Self Employed Services
11.2003 - 02.2012
  • Completed snow removal tasks on time, ensuring accessibility during winter months.
  • Maintained clean and safe environments for clients by regularly salting icy areas.
  • Improved safety for residents and visitors by effectively removing ice and snow around properties.
  • Utilized proper shoveling techniques to minimize physical strain and increase efficiency.
  • Collaborated with team members to efficiently clear large areas of snow in a timely manner.
  • Managed inventory of tools and supplies, ensuring readiness for any job requirement.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Continuously sought feedback from clients to identify areas for improvement and implement changes accordingly, resulting in consistently high-quality service.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Exceeded client expectations by thoroughly removing all traces of snow from designated areas within given deadlines.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
  • Strapped items down over protective padding to secure throughout transportation.
  • Operated snow plow for [Type] government to support safe travel for local citizens.
  • Maintained assigned vehicles and equipment in professional working conditions.
  • Upheld safety standards for working in wet, cold and windy conditions.
  • Picked up and transported snow to designated local areas.
  • Identified opportunities for additional services such as roof snow removal or gutter cleaning, increasing revenue streams without sacrificing quality workmanship.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Assisted clients in selecting appropriate de-icing products based on their specific needs, improving overall satisfaction.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Worked in parking lots, roads and driveways to handle needs of businesses and residential customers.
  • Completed prompt snow removal process during and after weather events.
  • Demonstrated attention to detail when removing snow from delicate surfaces like gardens or ponds.
  • Maintained clean, orderly work environment free of hazards.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Enhanced customer satisfaction by promptly clearing snow from walkways and driveways.
  • Provided reliable service by being punctual and prepared for each job assignment.
  • Kept equipment well-maintained through regular inspections, minimizing downtime due to malfunctions or breakdowns.
  • Coordinated schedules with clients to ensure promptness and convenience, fostering positive relationships with customers.
  • Skillfully operated various snow removal equipment, enhancing productivity and effectiveness.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Monitored buildup at specific sites to help supervisors plan snow removal assignments.
  • Helped train new employees in safe practices and warehouse procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Educated clients on best practices for maintaining safe walkways during winter months, establishing credibility as an expert in the field.
  • Adhered to all safety regulations while performing tasks to reduce risks of accidents or injuries both onsite and offsite locations.
  • Operated equipment while observing standard safety procedures.
  • Logged activities, maintenance issues and hours worked for supervisors.
  • Managed warehouse operations and verified proper shipment procedures.
  • Coordinated snow removal efforts during winter months for accessible pathways leading to building entrances.
  • Assisted with seasonal preparations, including snow removal and ice control measures, to maintain safe operating conditions yearround.
  • Assisted in snow removal efforts during winter months by shoveling walkways promptly following snowstorms in order to keep pedestrians safe from slips and falls.
  • Assisted with seasonal preparations including snow removal during winter months.
  • Improved outdoor appearance with regular groundskeeping duties such as lawn care, leaf removal, and snow removal when necessary.
  • Assisted with seasonal maintenance tasks such as snow removal or leaf collection to maintain a well-kept campus environment.
  • Provided support during snow removal operations in colder months, demonstrating versatility in service offerings.
  • Negotiated favorable contracts with vendors for services such as waste removal, pest control, and snow removal.
  • Demonstrated versatility in tackling various tasks such as snow removal, landscaping, and material handling using the appropriate skid steer attachments.
  • Established strong relationships with local service providers, negotiating preferred rates for property-related services such as landscaping or snow removal.
  • Contributed to the overall success of the company by cross-training in various aspects of grounds maintenance work including snow removal services during winter months.
  • Implemented snow removal operations efficiently during winter months using plows or shovels while ensuring public safety at all times.
  • Performed seasonal maintenance tasks such as snow removal or landscaping upkeep, promoting a welcoming exterior appearance yearround.
  • Monitored weather conditions closely to proactively prepare for possible impacts on parking lot operations such as snow removal or flooding prevention measures.
  • Coordinated snow removal operations during winter months for safer roads conditions minimizing accidents rates.
  • Safeguarded public safety through prompt snow removal, ice treatment, and hazard prevention measures.
  • Handled minor landscaping tasks such as lawn care or snow removal when required to maintain an attractive property appearance.
  • Demonstrated versatility in adapting to various janitorial tasks, including occasional outdoor maintenance such as snow removal or leaf cleanup.
  • Provided support in snow removal activities during winter months.
  • Delivered exceptional results in snow removal operations ensuring clear pathways and safe access during winter months.
  • Guaranteed prompt snow removal during winter months to ensure safe access for employees and visitors alike.
  • Increased efficiency in snow removal operations by optimizing equipment usage and personnel deployment strategies.
  • Assisted with snow removal efforts, ensuring roads were safe and accessible during winter months.
  • Performed snow removal during winter months, ensuring safe access for visitors and employees alike.
  • Performed seasonal tasks such as snow removal or vegetation control efficiently, maintaining clear roads year-round for commuters'' convenience.
  • Maintained clear walkways during winter months through snow removal and ice treatment efforts.
  • Ensured timely snow removal with diligent route planning and execution.
  • Coordinated snow removal efforts during winter months to ensure safe access to facilities for all visitors.
  • Assisted with snow removal and salting during winter months, ensuring safe and accessible conditions for customers.
  • Strengthened community relations by engaging with residents to understand and address their snow removal concerns.
  • Increased community satisfaction by promptly responding to emergency snow removal requests.
  • Assisted in snow removal during winter months to ensure safe access to properties for both pedestrians and vehicles.
  • Coordinated snow removal efforts during winter months to ensure safe access for both employees and visitors within property boundaries.
  • Assisted in snow removal during winter months, ensuring clear sidewalks for safe student access to campus buildings.
  • Maintained smooth traffic flow with timely snow removal and ice control procedures.
  • Operated heavy machinery proficiently for tasks such as grading, snow removal, and vegetation management along highways.
  • Ensured safety during snow removal operations by using appropriate equipment and adhering to established protocols.
  • Assisted in snow removal operations during winter months to maintain accessible roadways for residents.
  • Coordinated snow removal services during winter months, keeping commercial properties safe and accessible for tenants and visitors alike.
  • Handled seasonal needs such as organizing holiday decorations or overseeing outdoor maintenance activities including gardening or snow removal when required.
  • Ensured timely snow removal with effective route planning and prioritization of areas needing immediate attention.
  • Assisted with seasonal cleanup efforts including leaf removal, mulching, pruning, and snow removal when necessary.
  • Performed seasonal landscape maintenance tasks such as snow removal or leaf collection to maintain an attractive outdoor appearance for the building.
  • Assisted with snow removal operations during winter months when outdoor sports were not taking place, helping maintain a safe environment throughout campus facilities.
  • Efficiently managed time-sensitive tasks such as snow removal during winter months to ensure safe access for all building occupants.
  • Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment yearround.
  • Assisted in snow removal tasks during winter months, contributing to safe driving conditions for local residents.
  • Assisted in snow removal operations during winter months to maintain safe access to park facilities for visitors.
  • Assisted with seasonal maintenance tasks such as snow removal or leaf cleanup around the exterior of the building grounds.
  • Oversaw snow removal efforts during winter months ensuring client properties were promptly cleared and safe for pedestrian access.
  • Interpreted forecasted snow conditions to prepare for snow removal.
  • Promoted public safety with diligent attention to detail in snow removal operations, keeping crosswalks and intersections clear.
  • Participated in seasonal operations such as leaf collection or snow removal, ensuring continued safety and accessibility for the community.
  • Provided support during inclement weather events by assisting in snow removal efforts or de-icing procedures as needed.
  • Performed seasonal tasks such as snow removal or leaf collection to maintain a safe and functional outdoor space yearround.
  • Assisted in seasonal upkeep efforts including snow removal during winter months to ensure safe access to properties.
  • Managed snow removal during winter months, coordinating efforts to minimize disruption to tenants'' daily routines.
  • Demonstrated versatility and adaptability by performing a wide range of tasks including lawn mowing, pruning, planting, mulching, and snow removal as needed.
  • Assisted with snow removal efforts during winter months to maintain clear walkways and parking lots for visitors'' safety.
  • Coordinated snow removal efforts during winter months, ensuring clear pathways for pedestrians and motorists.
  • Assisted in snow removal during winter months to maintain accessibility for tenants and visitors alike.
  • Upheld high standards of cleanliness across the entire facility while also performing necessary maintenance such as snow removal during the winter season.
  • Performed seasonal tasks such as snow removal or landscaping duties, ensuring safe outdoor environments for occupants.
  • Reduced safety hazards with diligent snow removal and ice treatment during winter months.
  • Performed seasonal tasks such as leaf removal in fall or snow removal during winter periods for unobstructed pathways.
  • Preserved healthy turf conditions during winter months through proper snow removal techniques and off-season care plans.
  • Operated auxiliary equipment for snow removal and groundskeeping tasks as needed, maintaining clean and accessible facilities yearround.
  • Performed seasonal tasks such as snow removal or leaf raking to maintain safe walking paths for visitors yearround.
  • Ensured a welcoming environment for guests by keeping entranceways clear of debris, snow removal where applicable, or washing windows as needed.
  • Supported continuous operations during inclement weather by ensuring timely de-icing of runways and snow removal from taxiways.
  • Maintained clear pathways throughout winter months through efficient snow removal practices, ensuring safe access for all visitors and staff members alike.
  • Coordinated landscaping duties including lawn care pesticide application tree trimming snow removal maintaining curb appeal propertywide.
  • Collaborated with local authorities to prioritize snow removal in areas critical for emergency services.
  • Improved snow removal efficiency by implementing advanced snow grooming techniques.
  • Performed seasonal weather-related tasks such as snow removal or leaf collection efficiently, minimizing disruption to tenants'' daily routines.
  • Optimized fuel usage and reduced operational costs by planning efficient snow removal routes.
  • Assisted in training new hires on proper use of equipment and best practices for efficient snow removal processes.
  • Performed seasonal maintenance tasks such as gardening or snow removal to maintain an attractive outdoor space yearround.
  • Performed snow removal tasks during winter months by shoveling, plowing and sanding.
  • Supervised snow removal operations during winter months to ensure safe access throughout the property for staff and visitors alike.
  • Assisted with snow removal during winter months, ensuring safe and accessible walkways for clients and visitors.
  • Supported efficient transportation systems through timely snow removal and ice control during winter months.
  • Supported snow removal efforts in the vicinity of lifts as needed to maintain optimal operating conditions throughout the season.
  • Leveraged snow removal equipment to plow streets and parking lots.
  • Oversaw snow removal operations during winter months, ensuring safe and accessible pathways for staff and visitors.
  • Performed seasonal tasks such as snow removal or leaf collection to maintain safe walking surfaces throughout the year.
  • Coordinated snow removal efforts during winter months, ensuring safe access for all facility users.
  • Kept outdoor areas clean and presentable through consistent trash removal, landscaping upkeep, and snow removal during winter months.
  • Provided outstanding customer service to residents by addressing requests for additional assistance or information regarding snow removal operations.
  • Oversaw seasonal maintenance tasks such as snow removal or pool upkeep to ensure a comfortable living environment yearround.
  • Implemented effective seasonal maintenance plans that preserved the beauty and functionality of clients'' outdoor spaces year-round, from spring cleanup to winter snow removal.
  • Demonstrated strong problem-solving skills in addressing mechanical issues on-site, minimizing downtime during critical snow removal efforts.
  • Assisted with snow removal during winter months, contributing to safer road conditions for all motorists.
  • Managed seasonal responsibilities including snow removal during winter months ensuring safe access to properties for clients.
  • Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.

Host

Cracker Barrel
06.2011 - 10.2011
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Streamlined check-in processes, reducing wait times for guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Provided patrons with estimated waiting times during peak service hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Brand Ambassador

Staffing agencies
01.2008 - 01.2011
  • 5 Coke Zero Events
  • Would pour and hand out samples of coke zero at both outdoor and indoor facilities
  • Used promotional language highlighting the advantages of coke zero
  • Would encourage people passing by to sample and encourage friends to do the same
  • Showed energy and excitement while showing the product
  • Kept an upbeat attitude
  • Zone Perfect all Natural Bars
  • Would hand out Zone Perfect bars to consumers
  • Would outline the positive effects that the Bars give to people
  • Helped draw in people to see the nutritional facts
  • Drew people in to test the samples
  • Wii
  • Worked for EA sports Wii games
  • Showed people how to play the interacting games
  • Would help people learn how interactive games improve their physical health
  • Would draw people in and encouraged them to experience the excitement in video games coupled with health and exercise programs
  • Highlighting the benefits the fun and excitement for the whole family
  • Explained the health benefits, such as, increased cardiovascular capabilities, and increased muscle elasticity
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
  • Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
  • Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
  • Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
  • Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
  • Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
  • Trained new brand ambassadors, ensuring consistency and quality in brand representation.
  • Increased social media engagement by creating and sharing appealing content about brand.
  • Designed and distributed promotional materials, increasing brand recognition at events.
  • Implemented referral program that incentivized word-of-mouth promotion, expanding customer base.
  • Facilitated partnerships with complementary brands, creating synergistic marketing opportunities.
  • Collaborated with marketing team to develop and implement local marketing strategies, raising brand awareness.
  • Monitored competitor activity to recommend adjustments to our brand positioning.
  • Hosted webinars and live Q&A sessions to engage with broader audience.
  • Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
  • Boosted brand visibility at major events by representing and speaking knowledgeably about products.
  • Managed community forum, encouraging discussions that positively impacted brand loyalty.
  • Spearheaded sustainability initiative within brand, enhancing company image and attracting eco-conscious consumers.
  • Attended industry conferences to keep abreast of market trends and network with potential partners.
  • Adapted branding messages to align with diverse audience segments, ensuring widespread appeal.
  • Analyzed campaign performance to refine tactics and boost future engagement.
  • Negotiated with event organizers for prime positioning, maximizing brand exposure.
  • Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
  • Coordinated with social media influencers to create compelling content, further amplifying brand reach.
  • Provided exceptional customer service to drive satisfaction.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Worked with team to achieve sales goals for products.
  • Maintained clean, organized and professional work environment.
  • Educated customers on product features and answered questions regarding product use.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Established and maintained positive relationships with customers.
  • Maintained knowledge of current promotions and product features.
  • Increased sales by effectively communicating product benefits.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Engaged customers to communicate key product features.
  • Developed and executed promotional campaigns to drive brand awareness and sales.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Maintained accurate records of promotional events and customer interactions.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Developed creative displays and signage to draw customers to products.

Owner -Detailing Vehicles- P/T in HighSchool

Owner-Operator
01.2006 - 01.2009
  • High school
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Expanded business into new markets, cond
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reported issues to higher management with great detail.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.

Education

Graduated - undefined

Northfield High School
01.2008

undefined

McNally Smith College of Music
01.2008

Accomplishments

  • Top Finalists Fine Arts National Female Vocal (x4)7th Gr –10th Gr
  • District Winner Christian Band
  • Top10 Christian Band National Finalists10th Gr
  • Varsity Tennis2005 -2007
  • Numerous Solos1997 +
  • National Anthem Singer at Nationally televised Stock Car Race Age11
  • National Anthem Singer at Varsity Football Game2007
  • A Lead Soloist At “The Lundstrom Country Christmas Celebration”2002 -2007

SUMMARY OF QUALIFICATIONS

Excellent human relations skills with the ability to learn new concepts and procedures quickly. Accomplished team player who focuses on attention to detail. Highly motivated and self-disciplined operating with a high degree of integrity. Works well independently or with a team to accomplish company goals. Computer literate.

OTHER PROMOTIONAL EXPERIENCE

  • Dole naturals
  • Gap
  • Women’s One-A-Day
  • Fiber One Bars
  • Fiber One Yogurt
  • 77 Kids American Eagle
  • Yoplait Delight Yogurt
  • COPD
  • Dish Network
  • Target corporate
  • Nutrisoda
  • Bare Minerals
  • Wii – Nintendo
  • Shop Smart Look Fab- (Manager)

Babysitting/Nanny

  • Part-time nanny for a disabled young girl2009
  • Babysit for numerous family’s2000

Timeline

Independent Contractor - Business Owner

MNRC-Minnesota restoration contractors
03.2022 - Current

CNA- PCA

Private Pay In-Home Care.
01.2018 - Current

High Performance Sales Representative

Cutco
03.2015 - 01.2019

Office Manager- Multiple locations

Invent Help
03.2013 - 03.2015

Operations manager

Clear Star Industries
03.2012 - 04.2013

Server

Buca Di Beppo
07.2011 - 01.2013

Host

Cracker Barrel
06.2011 - 10.2011

Brand Ambassador

Staffing agencies
01.2008 - 01.2011

Owner -Detailing Vehicles- P/T in HighSchool

Owner-Operator
01.2006 - 01.2009

Snow Shoveler

Self Employed Services
11.2003 - 02.2012

Graduated - undefined

Northfield High School

undefined

McNally Smith College of Music

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