Bethany Longo
Phoenix,AZ
Summary
Results-oriented multi-unit management professional with a track record of top performance in challenging assignments. Strategic thinker and planner equally adept at devising and executing tactics to support strategy, streamline processes, reduce shrink and delegate relevant assignments. Inclusive leadership approach with the ability to communicate concisely and lead teams effectively.
Overview
11
11
years of professional experience
Work History
Store Market Manager
LensCrafters
07.2022 - Current
- Implemented loss prevention measures to reduce shrinkage rates and safeguard company assets effectively.
- Delivered exceptional financial performance with diligent budget management and cost control initiatives.
- Managed store operations for optimal efficiency, streamlining processes and reducing overhead costs.
- Led the successful opening of new store locations, coordinating construction schedules, hiring initiatives, and marketing efforts for seamless launches.
- Effectively lead multiple locations with two businesses within each door to drive sales and effectively hire, lead, and train teams to deliver impactful and profitable results.
Multi-Unit Store Manager
European Wax Center
04.2020 - 07.2022
- Collaborated with C- Level Executives on quarterly business reviews for continuous improvement of store operations.
- Mentored and coached store managers to improve their leadership skills, resulting in higher employee engagement.
- Analyzed sales data to identify trends and opportunities for growth within the multi-unit territory.
- Assisted in the recruitment process for upper level management and licensed professionals by conducting interviews and selecting top candidates who met desired qualifications.
- Managed staffing levels across multiple units, ensuring optimal coverage during peak hours while maintaining labor costs within budget constraints.
- Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
Store Manager/ Loss Prevention Service Ambassador
True Religion
01.2019 - 04.2020
- Assisted in the development and implementation of comprehensive loss prevention training programs for new hires, resulting in increased awareness among staff members.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Performed regular inventory audits to detect discrepancies or shrinkage issues early on, enabling proactive corrective actions.
- Supported management with employee theft investigations by providing comprehensive background checks and gathering critical evidence during interviews.
- Reduced theft incidents by implementing effective loss prevention strategies and monitoring store activities closely.
General Manager
Starbucks Coffee Company
10.2016 - 04.2019
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Operations Manager
Ulta Beauty Inc.
07.2013 - 10.2016
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Implemented innovative solutions for optimizing inventory management and reducing stock shortages.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Opened new locations and trained new staff on planogram sets, inventory control, shipment management, and shrink initiatives.
Education
Bachelor of Arts - English Composition
California State University - Sacramento
Sacramento, CA06.2021
Skills
- Store Operations
- Shortage Control
- Performance Analysis
- Financial Auditing
- Strategic Planning
- Microsoft Office
- Training and Development
- Interviewing and Investigation
Languages
Spanish
Professional Working
Timeline
Store Market Manager
LensCrafters
07.2022 - Current
Multi-Unit Store Manager
European Wax Center
04.2020 - 07.2022
Store Manager/ Loss Prevention Service Ambassador
True Religion
01.2019 - 04.2020
General Manager
Starbucks Coffee Company
10.2016 - 04.2019
Sales Operations Manager
Ulta Beauty Inc.
07.2013 - 10.2016
Bachelor of Arts - English Composition
California State University - Sacramento
Similar Profiles
Kenneth StewartKenneth Stewart
Sales Associate/Eye Technician at LensCraftersSales Associate/Eye Technician at LensCrafters
Nicolle WilchesNicolle Wilches
Eye Care Advisor at LensCraftersEye Care Advisor at LensCrafters
Yaira AngelesYaira Angeles
Optical Sales Associate at LensCraftersOptical Sales Associate at LensCrafters