Bethany Loparo
Akron
Summary
Current team player who thrives to learn and grow in a challenging fast paced environment. A current lending support manager looking to expand their knowledge within a new industry and create positive customer relationships.
Overview
10
10
years of professional experience
Work History
Lending Support Manager
Towpath Credit Union
Fairlawn, OH
04.2019 - Current
- Tests, validates, creates documentation, operating procedures and monitors outcomes of newly created workflows with department team to optimize design.
- develops and delivers training curriculum to support project/workflow objectives.
- produces analytics, findings to support workflow transformation recommendations and implements plans; prepares presentations and supports sponsors from all levels of the organization to support changes needed to ensure project success.
- Adhere to strict timelines.
- Data entry
- Functions as an active participant on implementation teams; trains on new technologies and new and improved features and functionality, independently addresses end-user adoption issues and proactively resolves them.
- Provides subject matter expertise to operational staff as it relates to operational solution requirements.
Loan Officer
Towpath Credit Union
06.2021 - 01.2022
- Review and process incoming loan requests.
- Signing loan documents.
- Interviewing members to complete application process for loans.
- Recommends loan solutions in accordance with lending guidelines.
- Develop and prepare loan solutions and review documentation to ensure compliance.
- Collect and analyze member financial information.
Teller
Towpath Credit Union
04.2019 - 06.2021
- Processed member transactions accurately and efficiently to enhance customer satisfaction.
- Assisted members with account inquiries, providing clear and concise information.
- Maintained cash drawer accuracy through diligent record-keeping and reconciliation practices.
- Collaborated with team members to streamline workflow processes, improving service delivery times.
- Trained new tellers on operational procedures and customer service standards to ensure consistency.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Crew Member
Subway
Wadsworth, OH
09.2018 - 02.2019
- Responsible for making food for customers and preparation for next day.
- Responsible for cleaning store.
- Assigned for handling money on current shift.
Shift Lead
Little Caesars
Barberton, OH
06.2016 - 07.2018
- Responsible for training new hires and handling money on current shift.
- Assigned cleaning duties and prepare food for upcoming shift.
- Answered incoming calls and made food for customers.
Education
High School Diploma -
Barberton High School
Barberton, OH05-2018
Skills
Computer: Microsoft Office: Word, Excel, and PowerPoint
Software: Origence, Keystone, Mpowered, and Microsoft Teams
Interpersonal: Communication, Time Management, Organization, Conflict Resolution, and Leadership
Timeline
Loan Officer
Towpath Credit Union
06.2021 - 01.2022
Lending Support Manager
Towpath Credit Union
04.2019 - Current
Teller
Towpath Credit Union
04.2019 - 06.2021
Crew Member
Subway
09.2018 - 02.2019
Shift Lead
Little Caesars
06.2016 - 07.2018
High School Diploma -
Barberton High School