Bethany Lowery

• Engaged and interacted with customers to create a positive shopping experience.
• Proactively identified performance gaps and implemented process improvements.
• Handled new hire training for various jobs and kept employees up-to-date through frequent meetings.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Managed, hired and developed top talent to strengthen workflow and productivity.
• Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
• Ensured compliance with policies, standards and security measures.
• Scheduled and led weekly store meetings for all employees.
• Upheld and communicated store programs and standards to ensure quality, freshness, safety and cleanliness.
• Managed all aspects of store operations, organization, maintenance and purchasing functions.

• Oversaw a 100-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
• Managed a Walgreens store while also overseeing 5 other stores as a full box leader.
• Increased sales and customer service scores consistently year over year for all stores within the community 
• Coordinated and executed health and wellness events in conjunction with local businesses and health providers 
• Improved employee satisfaction scores and decreased turnover 
• Decreased profit loss across the community 2 out of 3 years.
• Facilitated monthly meetings with all community managers and pharmacists 

 Held various positions starting at customer service associate, inventory manager and assistant manager