Bethany L. Roobol
Grand Rapids,MI
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
11
11
years of professional experience
Work History
Bartender
The Score Restaurant & Sports Bar
06.2024 - 10.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Lead Server / Cocktail Bartender
The B.O.B.
01.2023 - 03.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server/Bartender Trainer
Blue Water Grill
05.2019 - 11.2022
- Demonstrated a high amount of teamwork by helping team members with tasks on free-time.
- Assisted in the training of new hires; to not only learn the steps of service, but the steps within the restaurant as a whole to pass on a teamwork mentality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server/Bartender Trainer
Rio Grand Steakhouse
04.2016 - 05.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server Trainer
Cheshire Grill
05.2013 - 05.2016
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
No Degree - Psychology
Grand Rapids Community College
Grand Rapids, MI05-2016
High School Diploma -
Rockford High School
Rockford, MI05-2014
Skills
- Strong multitasking
- Hospitality service expertise
- Team player attitude
- Patience and tolerance
- Service-oriented mindset
- Responsible alcohol service
- New hire training
- Team training and development
- Drink preparation techniques
- Inventory
- Ordering procedures
References
- Tiffany Runyon, General Manager, Cheshire Grill, (616)-401-6274
- Samantha Vanzee, Employee and General Manager, Rio Grand Steakhouse, (616)-240-5927
- Kathleen Bell, Former Girl Scout Troop Leader, (616)-481-0498
Employee of the Month
The GM of the Gilmore Collection, Michael Gee, awarded me Employee of the Month just 6 months after hire in; for showing positive attitude while doing the most I could to help those around me. Creating a team player atmosphere to help the business thrive.
Timeline
Bartender
The Score Restaurant & Sports Bar
06.2024 - 10.2024
Lead Server / Cocktail Bartender
The B.O.B.
01.2023 - 03.2024
Server/Bartender Trainer
Blue Water Grill
05.2019 - 11.2022
Server/Bartender Trainer
Rio Grand Steakhouse
04.2016 - 05.2019
Server Trainer
Cheshire Grill
05.2013 - 05.2016
No Degree - Psychology
Grand Rapids Community College
High School Diploma -
Rockford High School
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