Bethany Lyles

Customer service representative with two years of experience in the food industry and four years of customer service in the retail industry. Proven expert at helping customers by finding creative solutions. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player. Dedicated customer service worker talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 4 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Driven, personable customer service worker and strategic thinker brings extensive experience in customer relationship management, conflict resolution, time management and document control. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Written and verbal communication Advanced Payment processing Advanced Stocking and Inventory Advanced Organization Advanced Customer Service Advanced Time Management Advanced Customer consulting Order processing Refunds processing

• Association for Project Management (APM)