Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Major

PORTLAND,OREGON

Summary

Proven Customer Service Representative at Pratt + Larson Ceramics, adept in problem-solving and critical thinking, significantly enhanced customer loyalty through expert product knowledge, and suggestions for design and color combinations. Maintained one-on-one relationships with 50+ National tile showrooms and their sales staff. Excelled in order entry and seeing the projects through to ship dates. Prioritized quality control, fostering positive vendor relationships, and communication throughout the ordering and production process.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Pratt + Larson Ceramics
08.2014 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained up-to-date knowledge of product and service changes.

Retail Showroom Adminitrator

Pratt + Larson Tile
01.2003 - 08.2014
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Developed comprehensive filing system that significantly improved document retrieval times.
  • Collected, arranged, and input information into database system.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Bachelor of Arts - Ceramics

Maine College of Art And Design
Portland, ME

Skills

  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Professional telephone demeanor
  • Microsoft Outlook
  • Product Knowledge
  • Order Processing
  • Prioritization
  • Quality Control
  • Customer Education
  • Shipping and Logistics

Timeline

Customer Service Representative

Pratt + Larson Ceramics
08.2014 - 07.2024

Retail Showroom Adminitrator

Pratt + Larson Tile
01.2003 - 08.2014

Bachelor of Arts - Ceramics

Maine College of Art And Design

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Bethany Major