Bethany Manuel
Lake Charles,LA
Summary
Driven Busser with 2-3 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
A friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong in multitasking, communication and interpersonal skills. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
4
4
years of professional experience
Work History
Busser/Food Runner
Lauberge Casino
2021.10 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Improved casino guests experience with fulfilling needs and answering questions professionally
Front Desk Clerk
Lauberge Casino
2021.06 - 2021.10
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
Law Firm Runner
Baggett McCall Burgess Watson & Gaughan
2019.08 - 2020.01
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Organized important documents alphabetically and numerically.
- Assisted manager with locating important files and redistributing them in the proper location in order.
Education
No Degree - Art
McNeese State University
Lake Charles, LAHigh School Diploma -
Sulphur High School
Sulphur, LA05.2019
Skills
- Restaurant Industry Expertise
- Serve Customers
- Restock Shelves
- Cleaning Procedures
- Creative Solutions
- Special Assignments
- Coaching and Training
- Interpersonal Relations
- Servsafe Certified
- Working Quickly
- Performance Improvement
- Professional Relationships
- Guest Interaction
- Customer Service Excellence
Artist
I am an art hobbyist. I enjoy painting and drawing in my free time as it helps me feel grounded and connected to my personal roots.
Timeline
Busser/Food Runner
Lauberge Casino
2021.10 - Current
Front Desk Clerk
Lauberge Casino
2021.06 - 2021.10
Law Firm Runner
Baggett McCall Burgess Watson & Gaughan
2019.08 - 2020.01
No Degree - Art
McNeese State University
High School Diploma -
Sulphur High School