Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Bethany Martin-Genawese

Lexington,SC

Summary

Dynamic National Account Supervisor with a proven track record, excelling in client account management. Skilled in building strong client partnerships, I enhanced customer satisfaction through proactive issue resolution and strategic relationship management, significantly increasing client retention rates. Goal-oriented and committed to delivering exceptional service. Highly organized with excellent communication and planning abilities. Offering 28 years of experience in fast-paced sales environments.

Overview

19
19
years of professional experience

Work History

National Account Supervisor

EE Ward
04.2023 - Current
  • Managed and supported relationships with existing accounts.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.

Customer Service Associate

Powell Relocation Group
11.2021 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.

Customer Service - National Accounts Dept Manager

Nilson Van & Storage
10.2006 - 09.2021
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

High School Diploma -

Salem High School
Salem, MA
06-1988

Skills

  • Goal oriented
  • Building strong client partnerships
  • Client account management
  • Business development
  • Account development

Interests

  • Animal Care
  • Adventure Travel
  • Road Trips

Timeline

National Account Supervisor

EE Ward
04.2023 - Current

Customer Service Associate

Powell Relocation Group
11.2021 - 01.2023

Customer Service - National Accounts Dept Manager

Nilson Van & Storage
10.2006 - 09.2021

High School Diploma -

Salem High School

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