Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bethany McMillian

Jacksonville,AR

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

3
3
years of professional experience

Work History

Shift Lead

Crumble
02.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Server

Cracker Barrell Old Country Store
08.2022 - 01.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Cashier

Firehouse Subs
02.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Maumelle High School
Maumelle, AR
05.2022

Skills

  • Emergency Situations
  • Customer Loyalty
  • Effective Listening and Communication
  • POS Transactions

Languages

Sign Language

Timeline

Shift Lead

Crumble
02.2023 - Current

Server

Cracker Barrell Old Country Store
08.2022 - 01.2023

Cashier

Firehouse Subs
02.2021 - 08.2022

High School Diploma -

Maumelle High School

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Bethany McMillian