Bethany Medina

Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments. Demonstrated ability to work independently and collaboratively within team settings. Exhibited rapid learning capabilities and adaptability to new environments. Provided excellent verbal and written communication as a member services representative. Utilized active listening skills to tailor communication style for diverse situations.

Analyzed information effectively to resolve problems in high-pressure contexts. Handled difficult situations with empathy, ensuring positive member experiences.

Guaranteed accuracy of information provided to members while fostering understanding. Collaborated with CCM and RCM teams to address member needs and support onboarding for new team members.

Conducted accurate patient vitals assessments to ensure precise medical records. Maintained updated patient medical information for effective treatment planning. Performed blood draws on pediatric patients while ensuring comfort and safety. Administered vaccines following CDC guidelines to promote community health. Assisted in monthly vaccine reordering to maintain adequate inventory levels. Supported physicians during procedures, enhancing operational efficiency. Administered breathing treatments and medications as per physician directives. Trained new employees on office operations and performance expectations.

Monitored branch performance against key performance indicators, implementing corrective actions to exceed objectives. Maintained professional customer interactions to foster positive relationships. Enhanced service quality, resulting in improved customer satisfaction ratings and prompt issue resolution. Streamlined daily operations, ensuring timely task execution and optimal resource allocation. Achieved customer growth through effective lending and collections practices. Ensured compliance with all local, state, and federal regulations governing branch operations. Conducted interviews for potential employees, assessing qualifications effectively. Trained new employees on policies and procedures for daily branch operations.

Facilitated loan application processes by educating customers on lending requirements. Accurately assessed collateral values to secure loans effectively.
Managed high-volume lending services, prioritizing customer satisfaction and efficiency. Processed credit applications promptly, maintaining a focus on accuracy.