Bethany Medlen
Manteno,IL
Summary
Dynamic entrepreneur and customer service expert, adept in planning, execution, and small business operations. At Heart To Home Cleaning, I elevated client relations and maximized brand identity through strategic social media use. My proactive approach and organizational skills fostered strong client connections, significantly enhancing customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Small Business Owner
Heart To Home Cleaning
11.2021 - Current
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Server
Olive Garden Restaurant
07.2021 - 09.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service Cashier
Target
11.2020 - 01.2021
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about prod
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Certification - Veterinarian Assisting
Kankakee Community College
Kankakee, IL07.2024
GED -
Kankakee Community College
Kankakee, IL08.2023
Skills
- Planning and execution
- Client communications
- Scheduling
- Customer service
- Organized
- Cleaning and sanitation
- New business launch
- Project Management
- Small business operations
Certification
Veterinary Assisting.
Fear Free Handling: Dogs, Cats, Avia, and Equine.
Timeline
Small Business Owner
Heart To Home Cleaning
11.2021 - Current
Server
Olive Garden Restaurant
07.2021 - 09.2021
Customer Service Cashier
Target
11.2020 - 01.2021
Certification - Veterinarian Assisting
Kankakee Community College
GED -
Kankakee Community College
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