Visionary Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip others to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Hi, I’m
Bethany Meinke
Summary
Overview
21
years of professional experience
Work History
Concentrix
Education Administrator
01.2024 - Current
Job overview
- Managed budgets and resource allocation, ensuring the efficient use of financial resources within the institution.
- Served as a liaison between administration, parents, and teachers to address concerns, resolve conflicts, and foster positive relationships within the school community.
- Implemented student retention initiatives by identifying at-risk students, providing targeted resources, and creating action plans for academic progress.
- Led accreditation processes by coordinating self-studies, preparing documentation, hosting site visits from accrediting bodies, and implementing recommendations for improvement.
Continuum Global
Customer Service Project Lead- Healthcare
06.2023 - 12.2023
Job overview
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
James Kate Roofing and Construction
Project Manager & Sales Manager
01.2023 - 11.2023
Job overview
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
Pecan Valley MhMr
Mental Health Specialist
04.2023 - 09.2023
Job overview
- Peer provider, visited clients at homes to check on their wellbeing and medication intake, led small groups, counseled clients and provided useful advice, worked with case managers and parole officers, created presentations, offered therapy
- Monitored patients and assessed suicide risks.
Amazon
Virtual Customer Service Rep
01.2023 - 09.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Managed sensitive information discreetly while adhering strictly to data protection protocols.
- Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers.
Best Western
Front Desk Supervisor
01.2022 - 03.2023
Job overview
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
Dallas ISD
High School Dance Teacher/Drill Team Director
02.2018 - 12.2021
Job overview
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Established partnerships with local arts organizations to provide additional opportunities for student growth within the performing arts community.
PNM Photography
Owner/Freelance Photographer
07.2016 - 01.2019
Job overview
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
US Health Advisors
Health and Life Insurance Agent
01.2015 - 01.2018
Job overview
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Purpose N-Motion LLC.
Owner/Program Director
07.2010 - 01.2018
Job overview
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Monitored programming schedules, conformance to guidelines and quality.
- Oversaw staff schedules and assignments to handle programming demands.
- Optimized resource allocation, ensuring the successful completion of multiple concurrent projects.
- Negotiated program contracts and agreements to obtain cost-effective pricing.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Established strong partnerships with internal and external stakeholders for collaborative problem solving.
Houston ISD
Dance Educator/Cheer Coach/Dance Team Director
05.2013 - 07.2015
Job overview
- Established partnerships with local performing arts organizations, integrating guest artists into classes to enrich student learning experiences.
- Developed assessment tools to measure student growth in technical skills, artistic expression, collaboration abilities, and self-discipline throughout the year.
- Crafted comprehensive lesson plans aligning with national standards for Dance Education while adhering to state guidelines regarding physical education credits requirements where applicable.
- Inspired students to pursue their passion for dance beyond the classroom, leading many to audition for local companies or further their studies in college programs.
- Boosted student confidence by providing constructive feedback and tailored guidance during individual and group performances.
YES Prep Public Schools
Director of Dance/Head Cheer Coach
07.2012 - 07.2013
Job overview
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
- Spearheaded innovative approaches to resource allocation and strategic planning.
School in the Hills
Primary Enrichment Coordinator
01.2009 - 08.2012
Job overview
- Developed strong relationships with students, parents, and colleagues, establishing trust and credibility as an expert in student enrichment.
- Championed a culture of excellence in all enrichment programming efforts, setting high expectations for students and staff alike to foster continuous improvement.
- Taught students by selecting, developing, adapting and implementing appropriate instructional methods and techniques.
- Utilized feedback from participants to continually refine programming offerings, reflecting the evolving needs of the student body over time.
- Boosted student participation in extracurricular activities through effective communication and promotion of available opportunities.
Capezio Dance Theatre Shop
Management
01.2008 - 01.2009
Job overview
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Vacation Tour & Travel
Call Center Manager
01.2005 - 01.2008
Job overview
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Developed process controls and metrics for daily management of call center.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Trained team members on performance metrics and consumer behavior identification.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Convergy's
Call Center Rep
01.2003 - 01.2005
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Concordia University TexasAustin, TX
MBA from Organizational Leadership
08.2012
University Overview
- Honoree of Magna Cum Laude
- 3.9 GPA
- Capstone Project: American Heart Association, lobbying and governmental regulation planning
Texas Woman's UniversityDenton, TX
Bachelor of Arts from Dance
05.2008
University Overview
- Honoree of Cum Laude
- 3.7 GPA
- Student Transfer Scholarship Recipient
- Dance Lab Member
Skills
- Instructional Leadership
- Crisis Management
- Collaborative learning
- Customer Service
- Critical Thinking
- Team Leadership
- Verbal and written communication
- Time Management
- Strategic Planning
- Project Management
- Business Planning
- Project planning and development
Timeline
Education Administrator
Concentrix
01.2024 - Current
Customer Service Project Lead- Healthcare
Continuum Global
06.2023 - 12.2023
Mental Health Specialist
Pecan Valley MhMr
04.2023 - 09.2023
Project Manager & Sales Manager
James Kate Roofing and Construction
01.2023 - 11.2023
Virtual Customer Service Rep
Amazon
01.2023 - 09.2023
Front Desk Supervisor
Best Western
01.2022 - 03.2023
High School Dance Teacher/Drill Team Director
Dallas ISD
02.2018 - 12.2021
Owner/Freelance Photographer
PNM Photography
07.2016 - 01.2019
Health and Life Insurance Agent
US Health Advisors
01.2015 - 01.2018
Dance Educator/Cheer Coach/Dance Team Director
Houston ISD
05.2013 - 07.2015
Director of Dance/Head Cheer Coach
YES Prep Public Schools
07.2012 - 07.2013
Owner/Program Director
Purpose N-Motion LLC.
07.2010 - 01.2018
Primary Enrichment Coordinator
School in the Hills
01.2009 - 08.2012
Management
Capezio Dance Theatre Shop
01.2008 - 01.2009
Call Center Manager
Vacation Tour & Travel
01.2005 - 01.2008
Call Center Rep
Convergy's
01.2003 - 01.2005
Concordia University Texas
MBA from Organizational Leadership
Texas Woman's University
Bachelor of Arts from Dance
Availability
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Quote
Innovation distinguishes between a leader and a follower.
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Work from home optionCompany CultureCareer advancementAccomplishments
Accomplishments
- Supervised team of 100 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% average to 87% average.
- Administration - Managed numerous dance and drill that resulted in extreme program growths by up to 900%.
- Employed dance and movement techniques to encourage student learning and build community within the classroom.
- Resolved product issue through consumer testing.
Affiliations
Affiliations
- TDEA
- NDEO
- TAHPERD
Certification
- Certified Teacher, Texas - Dance 8-12, PE all levels, Generalist EC-4
- Certified Yoga Instructor, RYT 200, Holy Yoga
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