Bethany Mendoza
Charlotte ,NC
Summary
Dedicated Office assistance with over 4 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.
Overview
6
6
years of professional experience
Work History
Access/ Outreach Specialist
Atrium Health
Charlotte, NC
06.2021 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Answered phone calls(inbound and outbound call) medical facility, scheduling appointments and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Request refills, Labs and test results
- Assists with identifying and initiating necessary referrals for specialist appointments or appointments.
- Sends messages to queue
Credit Clerk
Kimbrells Furniture Store
Charlotte , NC
08.2020 - Current
- Referred delinquent accounts to collections department or outside resources.
- Oversaw all reporting, documentation and recordkeeping requirements for department.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Answered questions about store policies and concerns to support positive customer experiences.
- Operated cash register for cash, check and credit card transactions
- Making promotions calls
- Answering phone redirecting calls to right colleagues
Admin/ Recruiter
Cd Staffing
Charlotte , NC
12.2019 - 03.2020
- Operated and maintained applicant tracking and candidate management systems.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
Administrative Clerk
Paramount Staffing
Charlotte , NC
10.2019 - 11.2019
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Assistant Office Manager
CA Construction & Drywall, LLC
Charlotte , NC
08.2017 - 08.2019
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Received and processed stock into inventory management system.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Communicating with person in charge of work projects
- Scheduling workers hours in snap schedule
Education
High School Diploma -
Harding University High School
Charlotte, NC02.2017
Skills
- Credit reports
- Customer service
- Computer skills; Microsoft words, and Kronos, quick books program, Epic, Canopy
- Machine’s; fax, copy systems, scanning
- Bilingual in English and Spanish
- Payroll
- Cash register
Timeline
Access/ Outreach Specialist
Atrium Health
06.2021 - Current
Credit Clerk
Kimbrells Furniture Store
08.2020 - Current
Admin/ Recruiter
Cd Staffing
12.2019 - 03.2020
Administrative Clerk
Paramount Staffing
10.2019 - 11.2019
Assistant Office Manager
CA Construction & Drywall, LLC
08.2017 - 08.2019
High School Diploma -
Harding University High School