Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Mroz-Hayler

Bethany Mroz-Hayler

Lakeland

Summary

Dynamic candidate experienced in sales and customer service. Skilled in creating and executing successful sales strategies to drive revenue growth. Highly organized and detail-oriented with a passion for helping clients find solutions. Highly motivated worker with experience in a fast-paced retail environment. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ready to apply knowledge and skills to any challenge. Hardworking employee enthusiastic about learning management skills inside and out within H&M. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

FT Sales Advisor

H&M Hennes & Mauritz
04.2023 - Current
  • Greeted customers and provided assistance with store inquiries.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Demonstrated features, answered questions and offered solutions to overhead staff.
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees and was responsible to use training manual for reference.·
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Demonstrated product features and benefits to potential customers.
  • Gathered customer feedback to improve sales strategies.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Organized store layout, fixtures and visual merchandising standards.
  • Monitored inventory items to fulfill displays and executed design changes to align with available inventory.
  • Cleaned and organized display shelves and aisles.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Operated cash register to process cash, credit card, giftcard, and AfterPay transactions.
  • Informative about the companies loyalty program and how customers benefit from it.
  • Monitored staff performance and addressed issues.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Content Creator

Twitch Inc
04.2019 - Current
  • Created and posted to Twitch's website
  • Ensured content consistency by creating and maintaining an up to date content calendar in Streamlabs and OBS
  • Regularly performed to live audiences of up to 50
  • Developed and delivered integrated social media campaigns to capture subscribers and frequent viewers
  • Provided excellent customer service through face-to-face encounters
  • Engaged with customers during live stream conversations while forming community
  • Promoted social media marketing and creating personal brand.
  • Implemented strategies and tactics to grow followers on social media channels.

Operations Associate

JCPenney Co.
03.2022 - 09.2022
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor
  • Created attractive product displays to enhance customer engagement and boost sales
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays
  • Updated product labelling and promotional pricing
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service
  • Replenished floor stock and processed deliveries promptly, maximizing product availability for customers
  • Resolved customer complaints and process issues with proactive problem-solving skills
  • Addressed customer inquiries and concerns, facilitating decision-making and minimizing hesitation.

Administrative Assistant Intern

Watson Clinic
05.2020 - 08.2020
  • Confidentially managed medical records, ensuring patient notes were readily available for required appointments to minimize delays
  • Supported worker compensation administrator in related administrative duties, enabling smooth-running processes across various hospital departments
  • Collected and filed admission reports, discharge reports and coding reports to maintain thorough and accurate patient records
  • Implemented Microsoft computer systems for digitizing and organizing medical records
  • Answered phone calls and messages for instructor at Watson medical facility, scheduling appointments and handling patient inquiries
  • Corrected any data entry errors to prevent duplication or data degradation
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Associate of Science - Healthcare Business Administration

Polk State College
Lakeland, FL
05.2020

High School Diploma - Science

Lake Region High School
Eagle Lake, Florida
07.2012

Skills

  • Data entry
  • Data management
  • Effective communication
  • Creative problem solving
  • Customer service oriented
  • Proficient in Microsoft Office
  • Customer service Sales and Retail experience
  • Inventory management organisation
  • Organisation & detail oriented character
  • Strategic thinker
  • Time management
  • Visual merchandising
  • Stock management
  • Planograms
  • Brand Awareness
  • Coaching and Mentoring
  • Cash Handling
  • Team Leadership
  • Sales Techniques
  • Inventory Control
  • Goal-Oriented

Timeline

FT Sales Advisor

H&M Hennes & Mauritz
04.2023 - Current

Operations Associate

JCPenney Co.
03.2022 - 09.2022

Administrative Assistant Intern

Watson Clinic
05.2020 - 08.2020

Content Creator

Twitch Inc
04.2019 - Current

Associate of Science - Healthcare Business Administration

Polk State College

High School Diploma - Science

Lake Region High School

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Bethany Mroz-Hayler