Bethany Miller
Customer Service Representative
Sweetwater,TN
Overview
18
18
years of professional experience
Work History
Office Specialist
Cooks Pest Control
Lenoir City, TN
08.2021 - Current
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Collected and coded various documents to prepare for filing, storage and processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Completed and mailed contracts, invoices or checks.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
Customer Service Representative
Whirlpool Call Center
Atlanta, GA
01.2018 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
Office Manager
Furniture by David
Knoxville, TN
01.2010 - 01.2018
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored and tracked dispatch communication systems.
Secretary
Knoxville Wholesale Furniture
Knoxville, TN
01.2006 - 12.2010
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Assisted with accounts receivable and accounts payable functions.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Some College (No Degree) -
Roane State Community College
Harriman, TNSkills
- Customer Service
- Verbal and Written Communication
- Information Confidentiality
- Prioritizing Work
- Appointment Scheduling
- Issue Resolution
- QuickBooks Expert
- Documentation and Reporting
- Organizing and Categorizing
- 60 wpm Typing Speed
- Data Entry
- Excel Spreadsheets
- Creative Thinking
- Technician Assistance
- Roadside Assistance
- Recovering Vehicles
Work Preference
Work Type
Full TimeTimeline
Office Specialist
Cooks Pest Control
08.2021 - Current
Customer Service Representative
Whirlpool Call Center
01.2018 - 07.2021
Office Manager
Furniture by David
01.2010 - 01.2018
Secretary
Knoxville Wholesale Furniture
01.2006 - 12.2010
Some College (No Degree) -
Roane State Community College
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