Bethany Moyers
Jacksonville
Summary
Dynamic grocery manager with proven expertise at Winn Dixie Supermarket, excelling in customer service and inventory management. Enhanced store presentation and boosted employee morale through effective training and mentoring. Recognized for implementing innovative merchandising strategies that increased customer satisfaction and optimized stock levels, fostering a positive shopping experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Grocery Manager
Winn Dixie Supermarket
08.2025 - Current
- Learned store operations and safety protocols to maintain a safe shopping environment.
- Supported merchandising efforts by organizing product displays according to company guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with team members to streamline stock replenishment processes for efficiency.
- Observed best practices in loss prevention strategies to uphold store security standards.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
- Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.
Area Manager
Jacent Strategic Merchandising
06.2025 - 08.2025
- Managed day-to-day operations to ensure seamless merchandising strategies across assigned territories.
- Trained and mentored team members to enhance productivity and service quality.
- Implemented efficient inventory management practices to optimize stock levels and reduce excess.
- Collaborated with cross-functional teams to align merchandising efforts with marketing campaigns.
- Analyzed sales data to identify trends and inform strategic decision-making for product placement.
- Conducted regular field visits to monitor performance and provide constructive feedback to staff.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Assistant Customer Service Manager
Rowes IGA
01.2025 - 06.2025
- Assisted in managing daily customer service operations and staff scheduling.
- Responded to customer inquiries, resolving issues promptly and effectively.
- Trained new team members on customer service protocols and best practices.
- Implemented feedback systems to enhance customer satisfaction and service quality.
- Utilized point-of-sale systems for transaction processing and sales reporting accuracy.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
Grocery Manager
Winn Dixie Supermarket
10.2022 - 01.2025
- Assisted in managing inventory levels to ensure product availability and minimize waste.
- Engaged in training sessions to understand point-of-sale systems and transaction processes.
- Participated in weekly team meetings to discuss sales goals and operational improvements.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
Education
No Degree - Liberal Arts
Central Maine Community College
Auburn, MESkills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Employee training
- Training and mentoring
- Complaint handling
- Task delegation
- Merchandising strategies
- Employee management
- Interpersonal and written communication
- Visual merchandising
- Product merchandising
- Store opening
- Ordering of products
- Inventory merchandising
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Effective leader
- Relationship building
- Customer relations
- Task prioritization
- Self motivation
- Interpersonal skills
Certification
National Registry Food Safety Professionals
Timeline
Grocery Manager
Winn Dixie Supermarket
08.2025 - Current
Area Manager
Jacent Strategic Merchandising
06.2025 - 08.2025
Assistant Customer Service Manager
Rowes IGA
01.2025 - 06.2025
Grocery Manager
Winn Dixie Supermarket
10.2022 - 01.2025
No Degree - Liberal Arts
Central Maine Community College