Bethany Mullins
Dayton,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Service Advisor
Eli's Automotive
03.2021 - 11.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
Retail Parts Professional
Advance Auto Parts
04.2017 - 03.2021
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
Administrative Assistant
Kendall Printing
04.2012 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associate of Science - Medical Social Work
Clark State Community College
Springfield, OH12.2024
Associate of Science - General Transfer
Clark State Community College
Springfield, OH05.2021
Skills
- Team Bonding
- Customer Service
- Records Preparation
- Time Management
- Grammar
- Data Management
- Multi-Line Phone Systems
- Medical Terminology
- Typing Proficiency
- Advanced MS Office Suite Knowledge
Timeline
Service Advisor
Eli's Automotive
03.2021 - 11.2022
Retail Parts Professional
Advance Auto Parts
04.2017 - 03.2021
Administrative Assistant
Kendall Printing
04.2012 - 03.2017
Associate of Science - Medical Social Work
Clark State Community College
Associate of Science - General Transfer
Clark State Community College
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