Bethany Murray

• Perform fleet inventory daily: Account for vehicles, communicate with dealerships and body shops to confirm repair completion dates
• Assist with making new vehicles ready to rent: Handle spare keys, add documentation and decals to vehicle, assign tag, add to rental software inventory
• Fleet planning and dispatching for hourly, daily, and weekly forecast demand
• Handle spare keys, add documentation and decals to vehicle, assign tag, add to rental software inventory
• Be able to fulfill in-house requests within 3 minutes

• Greet drivers and debrief drivers when coming into or leaving work and maintain positive company culture. Work on weekly scheduling including use of PTO and voluntary time off. Dispatching with drivers to help overcome and on the road issues and coordinating driver meeting locations for extra help. Taking log of daily attendance, fleet maintenance, HR issues or concerns and submitting it to upper management. Scheduling any fleet maintenance with local shops as well as performing minor repairs. Completing, submitting and filing any daily paperwork.
• Hand load packages into vans, lifting, pushing, pulling and sorting up to 350 packages per day. Lifting up to 50lbs, walking 8-12 miles per shift. Safely work and operate cargo delivery vans in all-weather conditions and various temperature extremes. Help colleagues and customers and have a positive attitude.

● Handle over 50 inbound calls per day and address needs thoroughly and appropriately, Input new pre-claims, de-escalation, and Customer Resolution skills. Accurately review and explain contract coverage with Customers and Repair Facilities.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Greet customers, answer phones, operate switchboard, computer skills including Microsoft office. Cross team functionality between sales and service departments
• . Sales calls (hot and cold calling), appointment scheduling and confirmation, evaluating and scoring recorded calls for improvement, handling internet sales leads both long and short term, and building lasting business relationships.
• Keeping track of all rental vehicles, processing rentals and properly filing all paperwork. Processing third party accounts payable invoicing, filing and administrative duties, and maintaining excellent customer service.

• Photographer for school pictures across the state of Florida. Working with children of all ages and faculty to provide quality school pictures individual and group photos, as well as sports and special events photography. Fulfilling customer needs and overall satisfaction. Ability to load/unload at least 50 pounds of equipment at each location.

● Sales consultant, meeting sales goals, processing sales transactions, offering store credit cards, processing daily price changes.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Carried keys to open and close store

● Clean and maintain facilities, assist customers with directions and questions.

• Greeted customers with smile and provided friendly, knowledgeable service.
• Directed ticket holders to seats and facility locations.
• Maintained clean and organized venue to create pleasant experience for guests.
• Handled crowd control to maintain order and prevent overcrowding.