Bethany M. Vest-Parris
Boston,MA
Summary
Results-driven professional with 15 years of experience in Customer Service and Sales within Hospitality and Client-Focused Services. Expertise in Sporting Goods Sales, Medical Office Management, and Restaurant Service. Proven ability to train staff, streamline processes, and enhance customer satisfaction while leading service organizations. Committed to leveraging technical skills in cloud-based software to drive team success.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist, B2C/Sustainability Committee Lead
Franklin Sports
02.2021 - Current
- Resolved 25,000+ tickets, enhancing client relationships as Zendesk administrator.
- Collaborated with product managers to streamline claims and expedite replacement orders.
- Developed workflow processes to capture call information and reduce burnout effectively.
- Trained staff on operational processes using Magento, PowerBI, Powerlink, and AS400.
- Managed business accounts for purchase orders exceeding $5M annually, ensuring satisfaction.
- Initiated office composting and recycling programs, achieving sustainability committee goals.
Medical Records Clerk
Nightingale Home Health
03.2019 - 03.2020
- Trained and supported clerks, enhancing efficiency through effective communication methods.
- Managed records for over 600 patients, exceeding industry average significantly.
- Facilitated medical document completion and billing through strong collaboration with teams.
- Developed new process forms to streamline insurance compliance across multiple offices.
- Addressed non-treatment inquiries, ensuring clear communication and patient satisfaction.
Office Coordinator/Marketing Specialist/Executive Assistant
Canna Care Docs
01.2017 - 03.2019
- Streamlined transportation and schedule coordination for Executive Medical Director.
- Managed financial tracking, deposits, and sales reports across multiple locations.
- Oversaw team training and daily operations as promoted Office Coordinator.
- Led healthcare marketing initiatives for events, social media, and website profiles.
Education
Masters of Business Administration - Supply Chain Management
Fitchburg State University
160 Pearl St, Fitchburg, MA 0142005.2024
Skills
- Zendesk administrator
- Email and phone communications
- Teamwork
- Cross-Functional Team Building
- Microsoft Office
- Inventory Analysis
- Account Management
- Customer Relationship Management (CRM)
- Zendesk
- Content Management
HONORS & AWARDS
- TripAdvisor Excellent Service Award Jun 2015, Annual Fund Top 10 Caller University of Massachusetts Amherst
- Oct 2013, Voted Most Likely to Succeed Bristol-Plymouth Technical School
- May 2012
Timeline
Customer Service Specialist, B2C/Sustainability Committee Lead
Franklin Sports
02.2021 - Current
Medical Records Clerk
Nightingale Home Health
03.2019 - 03.2020
Office Coordinator/Marketing Specialist/Executive Assistant
Canna Care Docs
01.2017 - 03.2019
Masters of Business Administration - Supply Chain Management
Fitchburg State University