Bethany Myles
Houston
Summary
Accomplished Store Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Store Manager
Scrubs & Beyond
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Cleaning Specialist
Independent Self Employed
07.2016 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Ensured timely completion of tasks by strictly following schedules and prioritizing duties based on urgency and importance.
- Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
- Exceeded client expectations with customized cleaning solutions tailored to individual needs and preferences.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces in common areas.
- Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
- Streamlined workflow efficiency by organizing supplies and equipment for easy access during shifts.
- Used time management and efficient cleaning methods to meet deadlines.
Front Desk Manager
La Quinta Inn & Suites In
01.2016 - 01.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Housekeeping Manager
LaQuinta Inn & Suites
02.2014 - 02.2015
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
Store Manager
Point Blank Food Mart
02.2014 - 02.2015
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Bachelor Of Science - Business Administration
Independence University
Salt Lake City, UT06.2020
Skills
- Staff Training and Development
- Business development understanding
- Customer service management
- Retail Operations Management
- Microsoft Office expertise
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Friendly and positive
- POS systems
- Outstanding communication skills
- Cash management
- Shift scheduling
Timeline
Store Manager
Scrubs & Beyond
10.2023 - Current
Cleaning Specialist
Independent Self Employed
07.2016 - Current
Front Desk Manager
La Quinta Inn & Suites In
01.2016 - 01.2018
Housekeeping Manager
LaQuinta Inn & Suites
02.2014 - 02.2015
Store Manager
Point Blank Food Mart
02.2014 - 02.2015
Bachelor Of Science - Business Administration
Independence University
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