Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Nichols

Holland,MI

Summary

Enthusiastic associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

22
22
years of professional experience

Work History

Fulfillment Associate

Sam's Club
08.2022 - Current
  • Selected and fill orders from stock to fulfill member requirements.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Kept work areas neat, clean and free from debris.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
  • Picked and packed order items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Followed orders precisely for correct items, sizes and quantities.
  • Safely and securely loaded items to prevent damage during transport.

Merchandise Associate

Sam's Club
06.2020 - Current
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Greeted, serviced and thanked all customers.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Created attractive displays to promote items.
  • Updated pricing and signage to complete product displays and educate customers.
  • Updated signage and price tags to reflect current sales.
  • Used pallet jacks to move and position merchandise.
  • Rotated manufacturer products.
  • Operated cardboard balers, forklifts and trash compactors safely.
  • Communicated with vendors to answer questions, order samples and resolve issues.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Conducted regular store audits to verify compliance with company policies.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Developed merchandising strategy to efficiently move overstock.

Cashier

Sam's Club
08.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.

Accounting Associate

Sam's Club
02.2015 - Current
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Oversaw documentation and reporting of expenses, sales and other transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Directed gathering of required documentation and files for account audits and completed reviews.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Inspected account books and recorded transactions.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Entered figures using 10-key calculator to compute data quickly.

Audit Associate

Sam's Club
01.2014 - Current
  • Completed audits on all merchandise in the club to ensure inventory is accurate and current on-hands are correct.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Performed auditing work in accordance with rigorous auditing standards and principles.
  • Identified various risks and errors to propose corrective action to decision makers.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Developed and implemented corrective actions to bring business areas in line with standards.

Accounting Team Lead

Sam's Club
02.2013 - Current
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.

Accounting Associate

Sam's Club
05.2008 - Current
  • Gathered and prepared cash and check deposits daily prior to sending funds to the bank.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Oversaw documentation and reporting of expenses, sales and other transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Directed gathering of required documentation and files for account audits and completed reviews.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Inspected account books and recorded transactions.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Entered figures using 10-key calculator to compute data quickly.

Member Service/Marketing Team Lead

Sam's Club
03.2004 - Current
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Used consultative sales approach to understand and meet customer needs.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Took cash and credit card payments via phone, in person, and through email.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Cashier Supervisor

Sam's Club
03.2002 - Current
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored areas for security issues and safety hazards.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.

Cashier

Sam's Club
07.2001 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

Holland High School
Holland, MI
05.2001

Skills

  • Overseeing Daily Activities
  • Staff Training
  • Safety Processes
  • Coaching and Mentoring
  • Small Group Instruction
  • Setting Up Activities
  • Tutoring Students
  • Group and Individual Instruction
  • Behavior Redirection
  • Calm and Patient Demeanor

Timeline

Fulfillment Associate

Sam's Club
08.2022 - Current

Merchandise Associate

Sam's Club
06.2020 - Current

Cashier

Sam's Club
08.2019 - Current

Accounting Associate

Sam's Club
02.2015 - Current

Audit Associate

Sam's Club
01.2014 - Current

Accounting Team Lead

Sam's Club
02.2013 - Current

Accounting Associate

Sam's Club
05.2008 - Current

Member Service/Marketing Team Lead

Sam's Club
03.2004 - Current

Cashier Supervisor

Sam's Club
03.2002 - Current

Cashier

Sam's Club
07.2001 - Current

High School Diploma -

Holland High School

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Bethany Nichols