Bethany Norred
Sparta,GA
Summary
Experienced Claims Representative with background in insurance, healthcare, and customer service. Strengths include strong analytical skills, ability to handle multiple tasks efficiently, and exceptional communication abilities. Previous work has involved investigating insurance claims, negotiating settlements, and providing superior service to policyholders. Have consistently improved efficiency and reduced claim processing timeframes in past roles.
Overview
11
11
years of professional experience
Work History
Claims Representative
Medicare & Marketplace
Tampa, FL
11.2020 - 05.2023
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Manager
Mcdonalds
Abita Springs, LA
01.2012 - 01.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
GED -
Carville Job Corps Academy
Carville, LA08-2015
Phlebotomy Certification - Phlebotomy
Carville Job Corps Academy
Carville, LA08-2015
Skills
- Documentation research
- Policy Knowledge
- Data Analysis
- Database Management
- Interpersonal Communication
- Settlement Negotiation
- File Management
- Coverage assessments
- Customer Service
- Problem Solving
REFERENCES
Tyonia Schick (985)290-2294
Mercedes Magbee (228)671-1970
Steven Gregory (813)650-3411
Timeline
Claims Representative
Medicare & Marketplace
11.2020 - 05.2023
Manager
Mcdonalds
01.2012 - 01.2015
GED -
Carville Job Corps Academy
Phlebotomy Certification - Phlebotomy
Carville Job Corps Academy
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