Bethany Novo-Gradac
Fort Myers,FL
Summary
Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Keyholder/Retail Assistant Manager
Coastal Outfitters
Fort Myers, FL
01.2022 - Current
- Provide exemplary customer service by portraying a gracious, friendly and engaging manner.
- Assisted in recruiting efforts by conducting interviews with prospective candidates.
- Participated in team meetings providing feedback on operational issues or ideas for improvement.
- Accurately and efficiently process all POS transactions.
- Maintain sales floor by arranging and organizing merchandise, stocking merchandise, and setting up displays per company standards.
Keyholder/Sales Associate
City Bizarre
Fort Myers, FL
06.2018 - 09.2022
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Provided training on cash register operations and customer service techniques to newly hired staff members.
- Performed opening and closing duties including counting money in the cash drawer, reconciling tills, and setting up registers for the next day's operation.
- Developed effective relationships with customers through prompt resolution of customer complaints and inquiries.
- Managed employee scheduling ensuring adequate staffing coverage during peak hours.
Keyholder/Sales Associate
Classic Collections
Sanibel, FL
07.2014 - 06.2018
- Performed opening and closing duties including counting money in the cash drawer, reconciling tills, and setting up registers for the next day's operation.
- Conducted inventory counts as needed to ensure accuracy of stock levels.
- Created promotional materials such as flyers, signs, banners to support marketing initiatives.
- Managed employee scheduling ensuring adequate staffing coverage during peak hours.
Education
Associate of Science - Surgical Technology
Independence Regional Health Center
Independence, MO05-1988
Skills
- Quality Control
- Stock Management
- Task Delegation
- Sales Proficiency
- Good Communication Skills
- Multi-Tasking Strength
- Team Player
- Staff Training
- Customer Service
- Employee Scheduling
Certification
- Dental Assistant Certificate
- "Beautifully Broken" Mosaic art sales
- Pet Fostering License
Timeline
Keyholder/Retail Assistant Manager
Coastal Outfitters
01.2022 - Current
Keyholder/Sales Associate
City Bizarre
06.2018 - 09.2022
Keyholder/Sales Associate
Classic Collections
07.2014 - 06.2018
Associate of Science - Surgical Technology
Independence Regional Health Center
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