Bethany Nunez
Indio,CA
Summary
Experienced counseling professional with strong background in providing support and guidance to individuals dealing with substance use issues. Skilled in assessment, treatment planning, and therapeutic interventions, with focus on fostering collaborative team environment to achieve positive outcomes. Known for adaptability, reliability, and results-driven approach in dynamic and challenging situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Drug and Alcohol Counselor
Coachella Valley Treatment Center
09.2023 - Current
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Reduced relapse occurrences for clients through consistent follow-up appointments and support group referrals.
- Expanded community outreach efforts, resulting in increased awareness of available substance abuse resources and prevention initiatives.
- Enhanced communication with medical professionals to ensure comprehensive care for clients with co-occurring disorders.
- Streamlined case management processes to reduce administrative burden and increase time spent providing direct client services.
- Collaborated with multidisciplinary teams to develop holistic treatment plans addressing the unique needs of each client.
Front Desk Agent
Marriott Vacation Club
12.2021 - 09.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Front Office Manager
Wrought Iron Of The Desert
02.2017 - 12.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Education
Bachelor of Arts - Political Science
California State University, San Bernardino
San Bernardino, CA05-2023
High School Diploma -
Indio High School
Indio, CA06-2017
Skills
- Active learning
- Patient confidentiality
- Clinical documentation
- Professional boundaries
- Relapse prevention
- Life skills training
- Behavior modification
- Individual counseling
- Empathy development
- Social perceptiveness
- Family therapy
- Case management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Reliability
- Adaptability and flexibility
- Decision-making
- Certified in CPR/AED
- Task prioritization
- Written communication
Accomplishments
One of my biggest accomplishments so far is being the first person in my Hispanic family to have graduated from a University with my Bachelors degree in Political Science.
Certification
- National Certified Counselor (NCC) - National Board for Certified Counselors.
- Licensed Clinical Alcohol and Drug Counselor (LCADC) - State Licensing Boards.
Languages
Spanish
Native or Bilingual
Timeline
Drug and Alcohol Counselor
Coachella Valley Treatment Center
09.2023 - Current
Front Desk Agent
Marriott Vacation Club
12.2021 - 09.2023
Front Office Manager
Wrought Iron Of The Desert
02.2017 - 12.2021
- National Certified Counselor (NCC) - National Board for Certified Counselors.
- Licensed Clinical Alcohol and Drug Counselor (LCADC) - State Licensing Boards.
Bachelor of Arts - Political Science
California State University, San Bernardino
High School Diploma -
Indio High School
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