Bethany Oates

SCNBNC

2005 - 2016

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervised day-to-day operations to meet performance, quality and service expectations.
Conducted performance evaluations and provided constructive feedback to employees.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Defined clear targets and objectives and communicated to other team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.