Bethany Ostrowski
Barista
Houston,TX
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Barista
Agora
Houston, TX
07.2022 - Current
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
Team Leader
Sustain Juicery
Houston, TX
12.2021 - 07.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Took inventory and restocked supplies on a daily basis.
- Conducted interviews with potential employees and hired employees
- Established open and professional relationships with team members to achieve quick resolutions
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Counted money accurately at the end of the shift.
- Was in change of closing and opening and maintaining a clean and organized store at the en
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Sales Associate/Baker
Awesome Bites
Houston, TX
07.2021 - 12.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed, maintained and utilized diverse client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Fort Bend Christian Academy
Sugar Land, TX 09.2013 - 05.2017
English -
Houston Community College
Houston, TX 09.2019 - Current
Skills
Smoothie making
Coffee machinery
Food preparation and safety
Beverage preparation
Exceptional customer service
Menu memorization
Ordering procedures
Point of sale operation
Employee training
Professional demeanor
Excellent memory
Performance improvement
Hospitality service expertise
Cash Handling
Friendly and outgoing
Sales expertise
[Name] POS system
Retail management
New hire training
Opening and closing duties
Adaptive and creative
Mobilization
Timeline
Barista
Agora
07.2022 - Current
Team Leader
Sustain Juicery
12.2021 - 07.2022
Sales Associate/Baker
Awesome Bites
07.2021 - 12.2021
English -
Houston Community College
09.2019 - Current
Fort Bend Christian Academy
09.2013 - 05.2017