Bethany Parker
Hardinsburg,IN
Summary
Proven in enhancing customer satisfaction and retention at TTEC through strategic problem-solving and exceptional customer relations expertise. Skilled in data entry and managing high-stress situations effectively, I consistently exceed performance metrics. My approach combines meticulous attention to detail with a calm, professional demeanor, driving significant improvements in service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Service Advocate
TTEC
12.2024 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Teleperformance USA
03.2023 - 06.2024
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Processed recurring automated payments and credit card payments.
Package Handler
UPS Worldport
08.2022 - 01.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Cashier
Dollar General
03.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Dollar Tree
11.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Census Enumerator
United States Census Bureau
07.2020 - 10.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
Office Manager
Anytime Heating and Air
06.2015 - 03.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Responded to high volume of phone and email requests to provide logistics information.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NH12-2026
High School Diploma -
Paoli Jr. Sr. High School
Paoli, IN06-2015
Skills
- Strategic Problem Solving
- Customer Relations Expertise
- Effective Issue Management
- Complex Problem-solving
- Call handling
- Typing speed
- Phone etiquette
- Goal oriented
- Customer service
- Computer skills
- Remote office availability
- Professional telephone demeanor
- Document and records management
- Data entry
- Administrative and office support
- Call center operations
- Following scripts
- Transaction processing
- Billing adjustments and refunds
- Calm under pressure
Certification
- Licensed Insurance Agent - Licensed in all 50 states
- National Producer Number: 21052209
Timeline
Pharmacy Service Advocate
TTEC
12.2024 - Current
Customer Service Representative
Teleperformance USA
03.2023 - 06.2024
Package Handler
UPS Worldport
08.2022 - 01.2023
Cashier
Dollar General
03.2022 - 08.2022
Cashier
Dollar Tree
11.2020 - 08.2021
Census Enumerator
United States Census Bureau
07.2020 - 10.2020
Office Manager
Anytime Heating and Air
06.2015 - 03.2019
- Licensed Insurance Agent - Licensed in all 50 states
- National Producer Number: 21052209
Bachelor of Arts - Communications
Southern New Hampshire University
High School Diploma -
Paoli Jr. Sr. High School
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