Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Peña

Spring

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Office Administrator

Rise Wellness Group
10.2022 - 11.2024
  • Developed and implemented a bi-weekly financial summary system, providing clear and concise revenue insights for financial planning and analysis.
  • Managed daily cash flow, ensuring accurate reconciliation of receipts and disbursements, achieving a 98% accuracy rate.
  • Scheduled and coordinated 300-350 client sessions per month, optimizing therapist availability and ensuring smooth operations.
  • Provided exceptional customer service by addressing client inquiries and resolving scheduling conflicts in a timely manner.
  • Handled client intake processes, including data entry, record maintenance, and onboarding. Maintained office supplies, inventory, and a clean, organized workspace.

Program Assistant & Receptionist

Employment & Training Centers Inc & Workforce Solutions
12.2018 - 05.2020
  • Managed the processing of employee reimbursement requests and ensured accurate expense tracking.
  • Maintained and audited timesheets for 40+ staff members via Kronos, ensuring compliance with company policies. Scheduled and managed daily appointments and meetings for the CEO, staff, and clients, streamlining workflows.
  • Handled a high volume of incoming calls (80-90 per day) and email inquiries with professionalism.
  • Collaborated with recruiters to plan and execute job fairs, enhancing talent acquisition efforts.
  • Attended executive meetings, documenting key discussions, decisions, and action items to facilitate informed decision-making.
  • Nominated to the Social Activities Committee to organize company-wide events and team-building exercises, fostering employee engagement and company culture.

Senior Service Agent

FedEx Express & FedEx Office
07.2013 - 08.2018
  • Served as first point of contact for high-volume customer inquiries, providing friendly and patient support for complex shipping and printing needs.
  • Delivered fast and accurate service across phone, in-person, and digital channels; consistently recognized for resolving issues with empathy and professionalism.
  • Trained and mentored new team members on customer service techniques, technology systems, and compliance procedures, fostering a knowledgeable and efficient team.
  • Achieved top salesperson status for multiple campaigns, including “Product of the Month,” while helping the office rank #1 in the district.
  • Adapted quickly to technology systems, processing shipments, printing orders, financial transactions, and tracking logistics with precision.
  • Handled domestic and international shipping documentation, ensuring accuracy, compliance, and smooth customer experiences.

Education

High School Diploma -

Deer Park High School
Deer Park, TX

Skills

  • Microsoft Office Suite
  • Customer engagement
  • Administrative support
  • Data Entry
  • Operations Management
  • Timesheets/Payroll

Timeline

Office Administrator

Rise Wellness Group
10.2022 - 11.2024

Program Assistant & Receptionist

Employment & Training Centers Inc & Workforce Solutions
12.2018 - 05.2020

Senior Service Agent

FedEx Express & FedEx Office
07.2013 - 08.2018

High School Diploma -

Deer Park High School

Similar Profiles

CREATE PROFILE