Bethany Perry
Florence,MS
Summary
Dynamic and detail-oriented professional with a proven track record at Henley Lotterhos & Henley, enhancing client satisfaction and maintaining confidentiality. Excelled in client communication and Microsoft Office, demonstrating exceptional organizational efficiency and relationship building. Achieved significant improvements in case file management and office operations, showcasing a fast learning ability and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Legal Assistant
Henley Lotterhos & Henley
08.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Receptionist
Protel Communications
02.2022 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Hairstylist
Self Employed
10.2019 - 02.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Education
Cosmetology
Academy of Hair Design
Pearl, MS10.2019
Brandon Highschool
Brandon, MS05.2016
Skills
- Fast learner
- Microsoft office
- File organization
- Calendar management
- Client communication
- Document preparation
- Legal research
- Client relations
- Document filing
- Writing and editing
- Client support
- Task prioritization
- Office management
- Exceptional telephone etiquette
- Client service and support
- Organizational efficiency
- Correspondence
- Relationship building
- Order and request filing
- MS office proficient
- Attention to detail
- Customer service
Timeline
Legal Assistant
Henley Lotterhos & Henley
08.2024 - Current
Receptionist
Protel Communications
02.2022 - 08.2024
Hairstylist
Self Employed
10.2019 - 02.2022
Cosmetology
Academy of Hair Design
Brandon Highschool
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