Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Peschken

Austin,TX

Summary

Proven leader and dedicated hospitality professional with extensive experience across Chick-fil-A and and other dine-in restaurants and bars, enhancing customer satisfaction and streamlining operations. Skilled in team leadership and problem-solving, adept at driving sales through exceptional service and guest engagement. Achieved notable improvement in team productivity and operational efficiency, demonstrating a strong work ethic and guest relations management.

Overview

8
8
years of professional experience

Work History

Sever

Cheddars Scratch Kitchen
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Grand Opening Certified Trainer

Chick-fil-A Inc.
08.2021 - Current
  • Established a comfortable yet professional learning environment, fostering open communication among trainees.
  • Conducted comprehensive workshops to teach new hires essential skills, improving overall team productivity.
  • Led interactive group exercises to promote teamwork and collaboration among new employees.
  • Maintained detailed records of participant progress, ensuring accurate tracking of development over time.
  • Evaluated trainee performance regularly through assessments, providing constructive feedback for continuous improvement.

KJ/DJ

Spotlight Karaoke and Event Bar
06.2023 - 08.2024
  • Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
  • Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
  • Implemented effective time management strategies allowing proper preparation prior to each performance.
  • Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
  • Offered creative input on event themes, assisting in the development of unique celebrations catered to client preferences.
  • Enhanced audience engagement by incorporating interactive elements and innovative mixing techniques during live performances.
  • Customized DJ equipment configurations based on individual event requirements and space restrictions.
  • Developed personalized branding strategies, elevating professional image and attracting a wider audience base.
  • Promoted events through social media channels, resulting in increased attendance and visibility for the DJ brand.
  • Received positive feedback from clients leading to referrals increasing overall booking opportunities.
  • Mentored aspiring DJs by sharing industry insights and technical skills through workshops or one-on-one sessions.
  • Provided exceptional emcee services during events, facilitating smooth transitions between program segments while entertaining guests.
  • Synchronized lighting effects with musical elements, enhancing visual appeal during performances.
  • Maintained up-to-date knowledge of music trends and popular genres to stay ahead of market demand.
  • Conducted sound checks before performances to ensure optimal audio quality, minimizing technical issues during events.
  • Coordinated with other performers and event staff to ensure cohesive and uninterrupted entertainment experiences.
  • Managed sound equipment setup and breakdown for each event, contributing to seamless transitions and timely starts.
  • Analyzed audience responses during performances to adjust music selections in real time, maximizing engagement and enjoyment.

KJ/ DJ

Topspin Karaoke and Sports Grill
05.2021 - 01.2024
  • Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
  • Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
  • Implemented effective time management strategies allowing proper preparation prior to each performance.
  • Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.

Server/Bartender

Maggiores
08.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

KJ/DJ

Round Rock Tavern
07.2023 - 12.2023
  • Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
  • Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
  • Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
  • Implemented effective time management strategies allowing proper preparation prior to each performance.

Back of House Operations Director

Chick-fil-A 00527
08.2021 - 03.2022
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.

Director of Operations / General Manager

Chick-fil-A 00527
08.2021 - 03.2022
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Catering Assistant

Chick-fil-A 00676
11.2020 - 08.2021
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Oversaw catering orders to verify accuracy and completeness.
  • Supported efficient kitchen operations by maintaining a clean and organized workspace.
  • Inspected catering equipment and utensils regularly to manage wear and tear.

Back of House Manager

Chick-fil-A 00527
06.2020 - 11.2020
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Accepted merchandise and entered appropriate coding into company tracking system.
  • Re-ticketed marked down items, maintained damaged item log and oversaw spot checks for quality consistency.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Maintained high standards of food safety and sanitation by enforcing strict adherence to guidelines and routine inspections.
  • Utilized problem-solving skills to quickly identify issues within the kitchen operations and implement effective solutions that improved overall functionality.
  • Demonstrated strong leadership qualities by setting clear expectations for staff performance, providing guidance when needed but also allowing for autonomy.
  • Reduced food waste by implementing inventory management practices and regular stock checks.
  • Conducted regular meetings with employees to discuss performance updates, address concerns, and gather feedback on potential areas for improvement.
  • Hired trained, and developed a team of skilled culinary professionals who consistently met or exceeded expectations in their job duties.
  • Balanced staffing needs according to business demands, ensuring adequate coverage during busy periods while minimizing labor costs during slower times.
  • Oversaw kitchen equipment maintenance and repair schedules to avoid downtime or disruptions in service.

Front of House Team Leader

Chick-fil-A 01412
09.2016 - 05.2020
  • Boosted staff morale through regular recognition programs that acknowledged outstanding achievements within the team.
  • Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Instituted an ongoing training program that focused on enhancing product knowledge among team members while also developing their interpersonal skills for better guest relations.
  • Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
  • Implemented new processes to reduce wait times and improve overall guest satisfaction.
  • Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
  • Collaborated with back of house management to ensure seamless communication between departments.
  • Ensured compliance with local health codes and safety regulations in all front of house areas.
  • Trained team members on company policies and procedures to maintain a consistent guest experience.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Barista

Dunkin' Donuts
03.2016 - 09.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

1.5 Years Of Credits - Communications

Sandhills Community College
Pinehurst, NC

High School Diploma - Classical Education

Sandhills Classical Christian School
Southern Pines, NC
05.2018

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food safety understanding
  • Guest Relations Management
  • Relationship Management
  • Beverage Preparation
  • Food sales and promotion
  • Front-of-house display creation
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • Multitasking Abilities
  • High Energy and Stamina
  • Team Leadership
  • Problem-Solving
  • Decision-Making
  • Transactions and Cash Handling
  • Staff Training
  • Upselling
  • Analytical Thinking
  • Courteous Phone Demeanor

Timeline

Sever

Cheddars Scratch Kitchen
02.2024 - Current

Server/Bartender

Maggiores
08.2023 - 12.2023

KJ/DJ

Round Rock Tavern
07.2023 - 12.2023

KJ/DJ

Spotlight Karaoke and Event Bar
06.2023 - 08.2024

Grand Opening Certified Trainer

Chick-fil-A Inc.
08.2021 - Current

Back of House Operations Director

Chick-fil-A 00527
08.2021 - 03.2022

Director of Operations / General Manager

Chick-fil-A 00527
08.2021 - 03.2022

KJ/ DJ

Topspin Karaoke and Sports Grill
05.2021 - 01.2024

Catering Assistant

Chick-fil-A 00676
11.2020 - 08.2021

Back of House Manager

Chick-fil-A 00527
06.2020 - 11.2020

Front of House Team Leader

Chick-fil-A 01412
09.2016 - 05.2020

Barista

Dunkin' Donuts
03.2016 - 09.2016

1.5 Years Of Credits - Communications

Sandhills Community College

High School Diploma - Classical Education

Sandhills Classical Christian School

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Bethany Peschken