Bethany Peters
Office Manager
Killeen,TX
Summary
Hello! I will be moving to Killeen, Texas and will be ready to work/serve December 26, 2024.
I consider myself to be an encouraging leader who is a customer-oriented team player. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance other people's lives and make a difference in the community-at-large.
Overview
13
13
years of professional experience
Work History
Office Manager
Thrive Counseling & Consulting, PLLC
04.2021 - 11.2024
- Oversaw counseling administration operations. Managed office schedule and office workers to ensure office hours are covered. Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Conducted reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in recruitment process, conducting interviews and onboarding new employees
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
Receptionist
Thrive Counseling & Consulting, PLLC
02.2019 - 04.2021
- Full-Time Hours: June 2019-April 2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents. Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards. Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Nanny and Childcare Supervisor
Erin Fossa
08.2018 - 05.2019
- Prepared meals and snacks for children based on dietary guidelines. Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
Assistant | Substitute Teacher
Freedom Christian Academy
04.2017 - 05.2018
- Developed strong rapport with students, fostering a positive classroom environment conducive to learning.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents. Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Followed lesson plans designed by absent teachers.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence. Mentored struggling students, providing individualized support and guidance to boost academic achievement.
- Promoted a growth mindset among students by encouraging perseverance and resilience in the face of challenges.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Executive Assistant
The Rick Herrema Foundation (501c3 Non-profit)
08.2014 - 03.2017
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Coordinated events for board and staff members. Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Ensured smooth operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Developed strong relationships with business partners leading to improved contract terms resulting in cost savings for the company. Negotiated with vendors/local partners for cost savings, securing high-quality services at reduced rates.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues. Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Program Coordinator
Grace College of Divinity|Manna Church
07.2011 - 08.2014
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Oversaw staff schedules and assignments to handle programming demands.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Co-Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Co-Led International Trips with Director of College Program
Education
Certificate in Christian Leadership -
Grace College of Divinity
Fayetteville, NC01.2011
High School Degree -
Largo High School
Largo, FL06-2005
Skills
- Adaptable
- Proactive
- Professional and courteous
- Relationship building
- Self-Starter
- Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Thrive Counseling & Consulting, PLLC
04.2021 - 11.2024
Receptionist
Thrive Counseling & Consulting, PLLC
02.2019 - 04.2021
Nanny and Childcare Supervisor
Erin Fossa
08.2018 - 05.2019
Assistant | Substitute Teacher
Freedom Christian Academy
04.2017 - 05.2018
Executive Assistant
The Rick Herrema Foundation (501c3 Non-profit)
08.2014 - 03.2017
Program Coordinator
Grace College of Divinity|Manna Church
07.2011 - 08.2014
Certificate in Christian Leadership -
Grace College of Divinity
High School Degree -
Largo High School
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