BETHANY PINTO
Payson
Summary
Extroverted and highly organized Assistant Manager with over a decade of experience in client-facing roles. Leverages a unique blend of relationship-building and operational aptitudes to drive customer retention and satisfaction. Proven background in resolving complex client issues and optimizing operational workflows for superior customer experiences. A Numerical Detective by nature, adept at analyzing data to inform strategy, and a Brainstormer who delivers creative, customer-centric solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Manager
Real Property Management
Payson
09.2023 - Current
- Managed all facets of property operations for 130 residential units, balancing tenant satisfaction with business goals to maximize occupancy and retention.
- Delivered high-quality customer service to tenants and owners, leading to an increase in tenant satisfaction and an increase in resident retention.
- Resolved tenant disputes and mitigated client risks, resulting in a decrease in delinquency rates and a higher rate of lease renewals.
- Streamlined maintenance request processes, reducing resolution time and improving vendor coordination efficiency.
- Cultivated strong tenant relationships through proactive, professional communication and quick response times.
Assistant Manager
Hobby Lobby
Spanish Fork
01.2021 - 09.2023
- Provided strategic oversight of daily financial transactions and managed cash flow, leading to an improvement in financial performance and operational compliance.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism, contributing to an increase in customer satisfaction.
- Designed and implemented a new training program that reduced new employee onboarding time and increased team efficiency.
- Oversaw daily store operations, including inventory control and staff scheduling for a team of 30+ employees.
Menswear Manager
Stein Mart
Temecula
04.2008 - 09.2011
- Managed a team of sales associates, providing training and guidance on product knowledge and customer service protocols.
- Addressed and resolved a high volume of client inquiries, demonstrating excellent communication and problem-solving skills in a fast-paced environment.
- Maintained frequent interaction with senior management to align departmental goals with company-wide objectives.
Store Manager
Susie's Deals
Temecula
09.2004 - 11.2007
- Oversaw day-to-day store operations to foster efficient and profitable operations, leading a team of 10 employees.
- Mentored and guided new employees, fostering a culture of continuous improvement and a growth mindset.
- Prepared staff work schedules and assigned specific duties to meet staffing needs while controlling labor costs.
- Solved problems and resolved conflicts for both team members and customers, ensuring a positive and productive environment.
Education
Community College -
Mt. San Jacinto Community College
Menifee, CA09-2004
High School -
Temecula Valley High School
Temecula, CA05.2003
Skills
- Client Success & Account Management
- Data Analysis & Strategic Planning
- Attention to Detail
- Active Listening
- Empathy & Patience
- Team Training & Mentorship
- Team Leadership
- Customer Retention
- Relationship Building
- Problem-Solving & Critical Thinking
Certification
Human Resource Management Professional Program
Core Competencies
Customer Relationship Management, Client Retention, Conflict Resolution, Stakeholder Communication, Customer Satisfaction, Lease Administration, Tenant Relations, Process Optimization, Vendor Coordination, Data Analysis, Financial Acumen, Problem-Solving, Strategic Planning, Operational Compliance, Team Training & Mentorship, Staff Supervision, Employee Scheduling, Performance Reviews, Team Leadership
Timeline
Assistant Manager
Real Property Management
09.2023 - Current
Assistant Manager
Hobby Lobby
01.2021 - 09.2023
Menswear Manager
Stein Mart
04.2008 - 09.2011
Store Manager
Susie's Deals
09.2004 - 11.2007
Community College -
Mt. San Jacinto Community College
High School -
Temecula Valley High School