Bethany Pouncey
Certified Nursing assistant, Ozark Health & Rehabiliton
Killeen,US
1
Certification
9
years of professional experience
I'm a military spouse and a Certified Nursing Assistant with 3+ years of combined healthcare and customer-service experience, skilled in patient care, vital-sign monitoring, and care coordination. I demonstrate strong communication, attention to detail, and adaptability to improve patient satisfaction and streamline clinic and facility workflows, with experience administering medications and supporting pediatric and rehabilitative care. I seek to support multidisciplinary teams with reliable clinical assistance and a focus on compassionate, outcome-driven practice.
Work History
- Assisted in patient care, improving clinic efficiency and patient satisfaction through effective support.
- Managed medical records, ensuring accurate documentation and contributing to streamlined operations.
- Coordinated with healthcare teams, enhancing communication and fostering a collaborative environment.
CNA
7 Months- Maintained cleanliness and organization of patient rooms, promoting a hygienic environment.
- Documented patient care activities accurately in electronic health records system.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Trained new staff on best practices for patient assistance and safety protocols.
1 Year
- Provided compassionate patient care and support, fostering a healing environment and enhancing patient comfort.
- Assisted nursing staff with daily activities, promoting teamwork and ensuring seamless patient care delivery.
- Implemented effective communication strategies with patients and families, resulting in improved satisfaction and trust.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and enhancing operational efficiency.
CNA
3 Months- Implemented infection control measures, reducing risk of hospital-acquired infections.
- Provided emotional support to patients and families, enhancing overall care experience.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
11 Months- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
4 Months
- Assisted customers with product selection, enhancing sales by 12% through effective communication.
- Resolved customer complaints, improving satisfaction and retention by addressing issues promptly.
- Collaborated with team to organize store layout, optimizing space and increasing foot traffic.
- Utilized POS system efficiently, reducing transaction time and ensuring accurate inventory management.
- Enhanced customer engagement strategies, leading to noticeable increases in repeat business and overall sales performance.
- Partnered with team members to implement promotional displays, driving significant foot traffic and boosting product visibility.
1 Year
- Assisted pediatricians with patient care, improving efficiency and patient satisfaction.
- Managed patient records, ensuring accuracy and confidentiality in a fast-paced environment.
- Coordinated appointments and follow-ups, enhancing clinic workflow and reducing wait times.
- Administered vaccines and medications, maintaining strict adherence to safety protocols.
- Conducted routine lab tests, contributing to early diagnosis and treatment planning.
9 Months
- Assisted physicians with patient care, enhancing clinic efficiency and patient satisfaction.
- Managed patient records, ensuring accuracy and confidentiality in a fast-paced environment.
- Executed clinical procedures, contributing to improved patient outcomes and clinic reputation.
1 Year 1 Month
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Processed payments and maintained accurate drawers to meet financial targets.
- Calculated pricing, applied discounts and collected payments to process transactions.
3 Months
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Maintained adequate staffing to meet objectives within budget.
1 Year 8 Months
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
8 Months
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Developed knowledge about products and sales items to answer customer questions.
- Provided information to customers concerning sales, promotions and store policies.
- Recommended and helped locate or obtain merchandise based on customer needs and desires.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
2 Years 10 Months
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
5 Months
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Operated cash register.
- Maintained store and maintained appearance.
- Replenished retail merchandise and displays to deliver strong visual presentation.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Signed for incoming shipments in manager's absence.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Developed good working relationships with store leadership and sales personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Set up visually appealing promotional displays.
- Monitored sales floor to prevent product loss and item damage.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
- Responded to safety and loss prevention incidents.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Suggested additional items and merchandise to boost sales.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Evaluated daily transactions for suspected fraud or criminal activity.
3 Years 6 Months
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
Education
Medical Assistant
High School Diploma
Certified Nursing Assistant
Skills
Customer Service
Communication
Analytical Thinking
Adaptability
Attention to Detail
Customer Insights
Interpersonal Skills
Organizational Skills
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
Timeline
CNA
Hill Country Nursing Home
01.2026 - CurrentRead More
CNA
Cornerstone Gardens Healthcare And Rehabilitation
01.2026 - 04.2026Read More
Certified Nursing assistant, Ozark Health & Rehabiliton
08.2025 - CurrentRead More
CNA
Certified Nursing Assistant, Enterprise Health an Rehabilitation
09.2024 - 08.2025Read More
Sales Associate, Target
09.2024 - 01.2025Read More
Certified Medical Assistant, Prime med
01.2024 Read More
Certified Medical Assistant, Dothan pediatric
01.2024 - 01.2025Read More
Certified Medical Assistant, Dothan Prime med
01.2024 - 10.2024Read More
Manager, Pop shelf
01.2023 - 04.2023Read More
Floor Associate, TJ Maxx Distribution Center
08.2022 - 09.2023Read More
Floor Salesperson, The cave halo therapy and spa
12.2021 - 08.2022Read More
Key Carrier, Children's place
03.2021 - 08.2021Read More
Sales Associate, H&M Store
01.2021 - 09.2022Read More
Sales Associate, Lowes Home Improvement
01.2019 - 11.2021Read More
Cashier, Burger King
05.2017 - 11.2020Read More
Enterprise Health and Rehab CNA Class
Certified Nursing Assistant
Read More
Saint Pauls High School
High School Diploma
Read More
Fortis College
Medical Assistant
Read More