Summary
Overview
Work History
Education
Skills
Committees
References
Timeline
Generic

BETHANY REECE

Bar Harbor,Maine

Summary

Competitive, astute, and dedicated management professional with extensive experience in hospitality, sales and marketing, human resources, office administration, customer service, personnel training, revenue management, and policy development, interpretation, and implementation. Excellent written and verbal communication skills. Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

23
23
years of professional experience

Work History

General Manager

Acadia Inn / Witham Family Hotels
11.2004 - Current
  • Directs the day-to-day activities of the properties, including financial controls, human resources, revenue management, sales and marketing
  • Leads the success of the company by managing employees, directing maintenance, strategizing sales, online reputation management, email marketing and overseeing profit/loss controls
  • Oversaw ownership changeover for multiple properties over the years to initiate management change, while keeping staff and business operating seamlessly
  • Obtained and presented all hotel renovation projects, including budgeting and labor management
  • Performed daily tasks of revenue and OTA management, labor expense control and control of general expenses to ensure high level of profitability
  • Met and/or exceeded performance objectives in relation to business revenues.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Front Office Manager

Acadia Inn / Witham Family Hotels
05.2001 - 11.2004
  • Directed the front office staff, helping to assign tasks and ensure the highest level of customer service and support
  • Supported registration, customer complaints, and special situations
  • Maximized sales and increased sales targets
  • Reviewed billing procedures to ensure a high degree of accuracy
  • Trained the front office and night audit teams.
  • Coached employees through day-to-day work and complex problems.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Created, prepared, and delivered reports to various departments.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.

Education

Business Administration And Management

University of Southern Maine
Gorham, Me

Marketing

Florida Atlantic University
Ft. Lauderdale, FL

High School Diploma -

Mount Desert Island High School
Bar Harbor, ME
06.1996

Skills

  • Hospitality Management
  • Office Management
  • Staff Training & Recruitment
  • Sales and Marketing
  • Social Media Management
  • Digital Marketing
  • Planning Supervision
  • Customer Service
  • OTA Management
  • Human Resources
  • Performance Management
  • Revenue Management
  • P&L Management
  • Project Management
  • Financial Administration
  • Advertising and marketing
  • Customer Relationship Management
  • Schedule Management
  • Vendor Sourcing
  • Business Development
  • Expense Control
  • Problem Resolution
  • Staff Training and Development
  • Process Improvements
  • Team Player
  • Budget Allocation
  • Performance Evaluations
  • Interpersonal Skills
  • Project Planning
  • Verbal and written communication
  • Cost analysis and savings
  • Troubleshooting expertise
  • Recruitment
  • Facility Management
  • Training and Development
  • Staff Motivation
  • Team training and development
  • Administrative Skills
  • Effective leader
  • Performance Improvements
  • Human Resources Management
  • Analytical Skills
  • Sales Analysis
  • Team Leadership
  • Operations Management

Committees

  • Board of Directors, 2014 - 2023, Bar Harbor Chamber of Commerce, Bar Harbor, Maine, President, 2 terms, Vice-President, 1 term
  • Board of Directors, 2009 -2016, Kids Corner, Bar Harbor, Maine, Fundraising Chair

References

Personal and Professional, Available upon request

Timeline

General Manager

Acadia Inn / Witham Family Hotels
11.2004 - Current

Front Office Manager

Acadia Inn / Witham Family Hotels
05.2001 - 11.2004

Business Administration And Management

University of Southern Maine

Marketing

Florida Atlantic University

High School Diploma -

Mount Desert Island High School

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BETHANY REECE