Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Reynolds

Bethany Reynolds

Terre Haute,IN

Summary

Dynamic and results-driven professional with extensive experience at Loves Travel Stop, excelling in team leadership and cash handling. Proven track record in enhancing customer satisfaction and streamlining operations. Adept at training staff and resolving conflicts, fostering a motivated and efficient work environment. Committed to achieving business goals through strategic problem-solving.

Overview

7
7
years of professional experience

Work History

Shift Leader

Loves Travel Stop
02.2021 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Management

Speedway
02.2020 - 01.2021
  • Maximized profits with strategic pricing and inventory management.
  • Communicated openly and honestly with management team.
  • Supported budget management, monitored expenditures against budget allocations.
  • Streamlined network management with automated monitoring tools.
  • Kept management updated with regular status reports.
  • Mentored junior staff members on best practices in account management, negotiation techniques, and time management skills.
  • Developed customized reports for management, facilitating informed decisionmaking.

Order Picker

Ascena Retail
01.2018 - 01.2021
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.

Cashier

BP
02.2017 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Education

Northview High School
Brazil, IN

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Customer service focus
  • Team motivation
  • Training assistance
  • Creative problem solving
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training
  • Goal setting and tracking
  • Motivational leadership
  • Complaint resolution
  • Assigning work

Timeline

Shift Leader

Loves Travel Stop
02.2021 - 08.2024

Management

Speedway
02.2020 - 01.2021

Order Picker

Ascena Retail
01.2018 - 01.2021

Cashier

BP
02.2017 - 03.2019

Northview High School

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